[Geoff B.]

Thank you for your reply Karly.

In that case, I will close this thread.

But you are always welcome in the support forums.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Shirleyann and welcome to the Events calendar support forums,

We are sorry to hear about the Fatal error you encountered.
Which is why I would like to help you restore your website ASAP.

But first I have a couple of questions / suggestions to find out what is the cause of this message:

1. You mentioned that you deactivated WooCommerce as suggested in the instructions. I imagine you are referring to these instructions. Did you deactivate the WooCommerce plugin or the Woo tickets plugin ? If you deactivated the WooCommerce plugin, then please reactivate it, this should solve the issue.
2. Could you please go through every step of our Testing for conflicts procedure ?
3. Could you please send us your system information in a private reply ?

We are looking forward to your response so that we can help you fix this.

Have a great weekend,

Geoff B.

 

[Geoff B.]

Good evening Loretta and welcome to the Events Calendar!

Thank you for your question.

Yes, you can charge for events using our plugins. You did not specify, but I imagine this means you plan on selling tickets for these events.

To do that you will need:

1. Our free The Events Calendar plugin
2. Our free Event Tickets plugin
3. Our premium Events Tickets plus plugin
4. Your choice of e-commerce plugin for WordPress (WooCommerce, Shopp, WP eCommerce, & Easy Digital Downloads are all currently supported)
5. Make sure your choice of e-commerce plugin supports the payment gateway you are using (e.g.: stripe, square, moneris, etc..)

Let me know if that answers your question

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Jessica and welcome back to the support forums!

Thank you for your question.

However, I am not sure what you mean by “the best way to use coupons” ?
Perhaps I could help you better if I knew what you are trying to do with the coupons exactly.

In any case, WooCommerce coupons work exactly the same way with tickets as they do with any other WooCommerce product.
That means that you get to decide what type of discount each coupon gives:

1. Product discount
2. Product % discount
3. Cart discount
4. Cart % discount

As with any WooCommerce coupon you can also limit them to a specific product or category, prevent multiple uses, etc.

I recommend reading the Woo documentation on that topic as a starting point. You might also want to check on YouTube as there many great tutorials on that topic.

Let me know if that helps.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening John and welcome back to the support forum!

Thank you for your question and we would love to help you find out what is causing this behaviour.

I followed what was suggested in the above post without success.

Do you mean that you:

1. Followed our testing for conflicts guide procedure completely ?
2. Tried re-saving the permalinks without changing them ?

If you didn’t already, could you please do that before doing anything else ?

If you did follow these steps, I am noticing that:

• You are using WP engine. Could you try deactivating and emptying the cache? Once that is done, try saving the permalinks again.
• The link you provided is a staging environment. Did you notice when this issue appeared (e.g.: after an upgrade) ?

Could you also tell me if that impacts all recurring events or just a few ?

Thank you for your cooperation.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Craig and welcome back to the support forums!

We are sorry to hear that the tickets are not being put in the cart as expected.

I would like to assist you in solving this issue. This might take a bit of back and forth so I appreciate your patience.

First I have a couple of questions / suggestions  for you:

• Did you follow the update procedure when you upgraded to the events ticket plus ?
• Can you please try to flush the permalinks (resave them) ?
• If you go in a ticket item in WooCommerce, can you confirm that the prices are correct and not empty?
• Could you please try our testing for conflicts procedure to see if that solves the issue ?
• Finally, I would recommend disabling WP Engine and emptying the cache

Let me know how that works for you.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Dan and welcome back to our support forums,

These are great questions and I will have to agree with George: once the initial order has been placed, edits/reschedules and corrections all need to be handled in WooCommerce directly.

Here’s a high level breakdown of how this could work.
Keep in mind, this is slightly outside the scope of our usual support, but we would like to at least get you started in the right direction.

Can you please provide some better insight on how one would handle a situation where Joe buys a ticket to Event A, but then wants to switch to Event B? (Keeping in mind that there are a fixed # of seats for all events, so that needs to be accounted for)

• The initial order cannot be edited once completed, but if you go in the order and look for the Actions drop down under Order details, you should see the option to increase stock for line item (for that to work you need to have checked the said line item). Select the option and then click on the Apply button. I recommend testing that it does indeed work properly (it should). You should see a confirmation message if it works
• Your other option is to manually edit the product stock, but as you found out, this can lead to problems (especially if people are buying tickets while you are doing that)

The rest of your process is fine (providing a coupon). As an alternative, you might refund the initial order and ask the customer to make a completely new purchase (instead of providing a coupon).

Let me know if that helps,

Have a great weekend,

Geoff B.

 

[Geoff B.]

Good evening Sikala and welcome to the Events Calendar support forum,

Thank you for your question.

I hate to be the bearer of bad news, but at this point, the Events calendar does not support Polylang.

As you found out, things can work partially, but not totally.
Some users have found certain workarounds and you can even vote for Polylang support as a future feature.

For now, we do support multilingual websites, but through WPML, not Polylang.

I wish I could help you more, but at least it sheds some light on the reason you were not able to achieve what you are looking for.

Let me know if there is anything else I can help you with.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening April,

That’s a great question, you can click on the hyperlink under point 3 of my previous answer or simply paste the following URL in your browser: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Have a great evening,

Geoff B.

[Geoff B.]

Good evening James,

I am glad you were able to find what you were looking for.

I understand where you are coming from.
It can be quite overwhelming when you are new to WP.

But hang in there, it’s totally worth it!

The good news is that Modern Tribe is looking at releasing a series of Videos for 2016. I can’t commit to a specific date for now, but we are working on it. So stay tuned.

In the meantime, you might want to check out:

• Our support page that contains lessons and user guides
• Some of the videos available on YouTube using the “events calendar tutorial” or “events calendar” strings

I will be closing this thread for now, but please feel free to come back and ask any question you might have moving forward.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Emily,

I am glad you were able to solve this on your own, congrats on that!

what i think is happening is a conflict of some sort with the site registration through modern tribe?

To my knowledge the site registration is working fine, but I did come across a couple of users that had issues with registering their local installs. They did not however have any trouble updating their live site.

so im curious to know if the issue is in fact the site registration through modern tribe… meaning there may be no issue at all when i update the live site. or, will i need to do the manual update like i did on the test site?

That’s a great question. Updating manually is our recommend solution when automatic updates fail (for one reason or another).

So if I were you, I would:

• Make sure I have a backup of wp-content AND the database
• Try the automatic updates and test it out
• If that doesn’t work you can resort to manual updates and trust this will work fine. That being said I still recommend testing the update.

Let me know how that goes.

Have a great weekend,

Geoff B.

[Geoff B.]

Good evening Kevin,

I am glad you were able to figure things out, kudos on that!

You are always welcome here, so please feel free to ask any other question you might have at a later time.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Neal,

I am glad the information was useful to you.

You are always welcome on our forums, so please come back anytime you need to.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Eduardo,

That’s a very good point. The reason why the “Set as private reply” option is not available is because the original question was posted in the pre-sales questions.

The “Set as private reply” option is only available when you first log in to your user account and use the following URL https://theeventscalendar.com/support/post/

Screenshots can be sent with a dropbox link or via a site like cloud up

Since we absolutely need the system information to troubleshoot the source of the issues our best option is to close this thread and open a new one in the right forum (you can paste a link to the present thread to avoid repeating yourself).

Thank you for your patience,

Geoff B.

[Geoff B.]

Good evening Mad Dog,

Thank you for going ahead and checking if removing the template override altogether made a difference and thank you for sending you system information along as well.

is it possible that all Events are being deleted from the db after they occur?!??

The only case where Events are deleted from the DB is when they are recurring events.
In fact you can see the settings for that in Events -> Settings -> General

As the original issue (not being able to see the past events both on the website and in the Events view), our best option is to troubleshoot why. It’s actually reassuring to know that the events are still there in the DB.

So here are a couple of things to try out or validate:

1. Ideally going through the complete testing for conflicts procedure would be a nice starting point. More specifically, the advanced post manager and Contact Form 7 might be in cause here (just a hunch).
2. I would also try flushing the permalinks (re-saving them)
3. Did you at any given point change the slug for events, single events or community ? Can you also tell me what they are set at currently ?

Thank you for your patience and collaboration.

Have a great evening,

Geoff B.

 

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