Rescheduling event tickets

[Dan Eldridge]

Partially referencing this thread: https://theeventscalendar.com/support/forums/topic/changing-tickets-from-one-event-to-another/

We’re having issues where a user may purchase a ticket to an event, and then wants to reschedule. In the post above George mentions this is something that should be handled with WC itself, however I’m not seeing an effective / clear way on handling this (even if it takes a # of steps, that’s ok, but I’m not seeing it).

Can you please provide some better insight on how one would handle a situation where Joe buys a ticket to Event A, but then wants to switch to Event B? (Keeping in mind that there are a fixed # of seats for all events, so that needs to be accounted for)

Currently we:
– give Joe a one-time use coupon code to buy a ticket to another event
– leave the order open/alone in WC

Issues we’re having:
– the ‘stock’ (# of open seats at events) is acting up. Generally events have 10 seats (and only 10). Some events are having issues with this for the rescheduling process, so do we need to manually change the stock/openings in the event (whether in Events Calendar, or edit the product in WC) to account for this?

[Geoff B.]

Good evening Dan and welcome back to our support forums,

These are great questions and I will have to agree with George: once the initial order has been placed, edits/reschedules and corrections all need to be handled in WooCommerce directly.

Here’s a high level breakdown of how this could work.
Keep in mind, this is slightly outside the scope of our usual support, but we would like to at least get you started in the right direction.

Can you please provide some better insight on how one would handle a situation where Joe buys a ticket to Event A, but then wants to switch to Event B? (Keeping in mind that there are a fixed # of seats for all events, so that needs to be accounted for)

• The initial order cannot be edited once completed, but if you go in the order and look for the Actions drop down under Order details, you should see the option to increase stock for line item (for that to work you need to have checked the said line item). Select the option and then click on the Apply button. I recommend testing that it does indeed work properly (it should). You should see a confirmation message if it works
• Your other option is to manually edit the product stock, but as you found out, this can lead to problems (especially if people are buying tickets while you are doing that)

The rest of your process is fine (providing a coupon). As an alternative, you might refund the initial order and ask the customer to make a completely new purchase (instead of providing a coupon).

Let me know if that helps,

Have a great weekend,

Geoff B.

 

[Melinda]

I am having the same issue as Dan 🙁 When a customer books into an event and then needs to change it to another event it becomes a nightmare for us. In the past we would delete the booking and create a coupon to rebook them in. To rebook them in we’d have to log in as the customer by changing their password and then letting them know about the new password. This has caused numerous problems also regarding recording coupons discounts for the year which are in reality not truly coupons. It then appears as if we’ve given away heaps of event tickets. Our classes sometimes have to be reschedule due to low numbers and we get stuck doing whole process every time. It would also help if there was a feature on the woocommerce tickets plugin that would show them how many tickets are left per event or if it’s sold out. This way we would not receive calls asking how many tickets are left or if the event is sold out? This causes us to get stuck booking the whole thing in over the phone for the customer.

[Geoff B.]

Good afternoon Melinda,

I am sorry to hear about the nightmare you have been experiencing with rescheduling.

That being said, if you are looking for support on your specific issue, I would recommend opening a separate thread.
This way we can address every client’s needs faster and better.

With that in mind here are a couple of answers to some of your comments.

To rebook them in we’d have to log in as the customer by changing their password and then letting them know about the new password.

Actually, you can create orders from WooCommerce’s backend for specific customers without logging in with their accounts. I suggest reading WooCommerce’s documentation on that topic.

This has caused numerous problems also regarding recording coupons discounts for the year which are in reality not truly coupons. It then appears as if we’ve given away heaps of event tickets.

I understand what you are saying. The coupons are only a technical solution to avoid the customer from paying twice. Technically, aside from that customer (and yourself) nobody should know about the fact that there a coupon has been used.

It would also help if there was a feature on the woocommerce tickets plugin that would show them how many tickets are left per event or if it’s sold out. This way we would not receive calls asking how many tickets are left or if the event is sold out?

The good news is that feature is already there in the current version of Events Tickets Plus (WooCommerce Tickets is now retired and integrated in this plugin).

Once again, if you want to discuss this further, please open a separate thread.

Have a great weekend,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts