[Geoff B.]

Good evening Karly,

Thank you for your feedback and kudos on your efforts to become a WordPress code ninja 🙂

Is there anything else I can help you with on this topic ?

Have a great evening,

Geoff B.

 

 

[Geoff B.]

Good evening Aris,

This is totally my bad. You are right, the code has changed since Barry’s reply.
The function called is now tribe_events_get_the_excerpt() you can read all about it here.

Based on the fact that the function is defined in src/functions/template-tags/general.php (Line: 1260), if you navigate to that file and scroll down to line 1330, you will find the code that is removing the HTML from the excerpt.

We typically do not recommend hacking the plugin directly (because you will lose your changes with updates). This is why the best approach is to customize function calls in your WordPress theme.

Although we do not support full customizations, we still like to get our clients started on the right track.
With that in mind, please read our Themer’s guide to give you a sense of how to modify functions to your liking.

Let me know if that helps.

Have a great evening,

Geoff B.

 

 

[Geoff B.]

Good afternoon April,

Thank you for providing your system information as well as a link to your website.

Based on what I am seeing, you have everything you need for things to be working properly.
So at this point, we will need to troubleshoot to find the cause of the issue.

First, I have a couple of questions / suggestions for you:

1. To your knowledge, are you using any template override (found in your WordPress theme) ?
2. If you go to Events -> Settings and you navigate down to the Map settings, does everything seem in order ?
3. Could you also run our testing for conflicts procedure to see if that restores the missing functionalities ?

Thank you for your patience and we are looking forward to helping you resolve this.

Have a great evening.

Geoff B.

[Geoff B.]

Good evening James and welcome to our support forums!

Thank your using our products.

I believe you will find what you are looking for under Events -> Import -> Facebook.

Let me know if that helps.

Have a wonderful day!

Geoff B.

[Geoff B.]

Good evening Kevin and welcome to our support forums!

Thank you for your question and kudos for finding the answer so quickly.
Yes you are right, the Filter Bar needs its own license.

The good news is that means one year of great updates and support on all the licenses you buy 🙂

I’m still getting the “Sorry, key validation server is not available.”

Technically, the license keys are only required for updates, so everything should still work.

I am not sure if you did the installation on local host or an actual server ?

To validate the license keys the site you installed the events calendar pro on has to be able to access the internet with proper URLs.

On that topic, I recommend reading my colleague Brian’s great post on the subject.

Let me know if that helps you out.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Daniel and welcome to our support forums!

Thank you for your question.

You are absolutely right, the function should be only called once.

In fact, if you haven’t already, I would recommend reading our themer’s guide which gives precise instructions on how to make your customizations upgrade resistant.

If you follow these instructions (depending on what you are trying to accomplish), the customizations will have precedence over the plugin calls.

Let me know if that helps you get rid of the duplicate code.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Emily and welcome back to the support forums!

Thank you for your question. We completely agree, any error 500 message is to be taken seriously.

So without any further due, we would like to offer some suggestions:

1. Most error 500 messages are caused by a corrupted .htaccess file. Sometimes, just copy pasting the content of a .htaccess file to a brand new file and replacing the previous one does the trick.
2. Could you also please provide us with your system information in a private reply ?
3. Finally, it is possible that you might have some template customization in your WordPress theme which might need tweaking. Please try reverting to a default WordPress theme such as twenty-fifteen to see if that solves the issue.

Let us know how that goes.

Have a great day!

Geoff B.

 

 

[Geoff B.]

Good morning Adam and welcome to our support forums!

Thank you for your kind words on the plugin and we are glad you love it.

To summarize, there are many ways in which you can accomplish what you are looking for.
So it will probably come down to your preferred solution in the end.

As a disclaimer, based on your description I am unclear if you are looking to use the “Main Monthly view” or the List View for your client’s category specific pages.

So I’ll try to keep this as simple as possible:

Our Filter Bar plugin is awesome, but it will not enable you to achieve what you are looking for without customizing the toolbar itself. There are several great posts to read on our forums on how to achieve that. Here’s a few good ones:

• Adding custom Filters
• Adding custom Filters 2

Based on what you are trying to accomplish, I might actually recommend you take a look at our Events Calendar Pro plugin which provides some advanced widgets that have their own shortcodes as well as some cool new views.

You might be interested in setting up pages using only category specific shortcodes as a potential solution.

I hope this helps shed some light on your questions.

Let me know if that’s the case.

Have an awesome day!

Geoff B.

[Geoff B.]

Hi Chris,

Sorry about that, here is the correct link.

Hope it helps. Let me know how that works for you.

Have an awesome day.

Geoff B.

[Geoff B.]

Good evening Joanne,

I’m glad you figured it out and were able to get things back on track. Kudos!

Events Calendar (4.0.4, while Pro is only 4.0.3).

To answer your question, yes this is normal.

Since you had trouble upgrading, I would still make sure that your licenses are properly entered under Events -> Settings -> Licenses to make sure you don’t have to go through this process again.

Please contact us again if you have any other question.

Best regards,

Geoff B.

[Geoff B.]

Good evening Neal,

Thank you for sending me the link. After clicking on view all, I got confirmation that this was indeed the list view.

But what if I just want to remove the (See All) and leave the |Recurring Event and tool tip.

To hide juste the (See all) on a recurring event, you should use the following CSS rule. You might need to add a !important after the none so that it kicks in.

https://gist.github.com/GeoffEW/bafcbb6109001afdd859

(By the way – is there any word on an update which will fix the bug where the a custom tool tip here is not saving?)

At this point we cannot commit to a release date, but we are working on it. We try to release updates at least on a monthly basis. Thank you for your patience.

ALSO – the other part of the question above was about the price showing on all subsequent listings of a recurring event. This amount is payable only at the beginning of the course, not every week. So how do I remove the price box for the subsequent weeks?

My apologies for not being clearer on this one. To achieve that part, you need to write a custom function to filter the info being returned in recurring events (in this case the price). Hence the example provided to get you started on the right track.

As an alternative, you could try the following CSS hack. But please not that this will remove the cost of any event beyond the first one when the post-type-archive-tribe_events class is present at the top of the page (so use with caution).

https://gist.github.com/GeoffEW/15a3c284f858ce2d661e

Let me know if that answers your questions.

Have a wonderful day,

Geoff B.

[Geoff B.]

Good evening Eduardo,

Thank you for your answer.

Based on the link you sent me, it appears that “Concertos Ciudadanos 2016” are not every second week of the month, but rather every week almost every weekday except for certain exceptions. Can you confirm ?

There are many ways to accomplish this as you can see in our user guide on recurring events.

In that case, I would like to suggest another tweak on my previous suggestion:

1. Create an event that lasts only for Monday 11 (start time 21:00 end time 22:00)
2. Create an every day recurrence rule to repeat that event
3. Set the end date at which the Concertos Ciudadanos 2016  will end on the same line
4. Create date exclusions for each specific date you don’t have a concert (Sundays and any other day were there is no concert)

Let me know how that works out.

Could you please also send me a screenshot of your event Recurrence settings once you are done please ?

Based on the other issue you have pointed out, I have strong reasons to believe there might be a conflict with one of your other plugins or with your WordPress theme.

This is why it is going to be very difficult to help you fix these issues until you can provide me with your system information in a private reply.

Thank you for your understanding and have a great day.

Geoff B.

[Geoff B.]

Hello again Abby,

As a side note, I did some extensive testing to try to reproduce the second part of the issue you were describing as part of logging the bug, since it is not normal behaviour for the range of the price (right box of the slider) to go beyond the price of the most expensive ticket existing in the database.

The only way I was able to reproduce the problem was by actually creating a ticket for $100,000 which I later updated down to $22 000 WHILE having a known conflictual plugin in place. Somehow in that very specific context, the system “kept a trace” of the original $100 000 value.

The only way to get things back to normal (having $22 000 as the top value) was by deleting the buggy ticket and creating a brand new one to replace it.

So the great news is that you should be able to at least get the slider to display $62 000 as the top value as long as you remember which ticket was at point given a value of $100 000.

Better yet, identifying if a plugin or perhaps your WordPress theme is conflicting with our plugins should also restore the behaviour of the cost slider back to normal.

If you are interested in pursuing this avenue, I would recommend following our testing for Conflicts guide.

If you would like us to pitch in and help you down that path, then I would suggest providing us with your system information in a private reply.

Once again we would like to thank you for your great input and patience.

Have a wonderful day.

Geoff B.

 

[Geoff B.]

Good evening Abby,

Thank you for providing me with the step-by-step way to duplicate the issue.

I was able to reproduce it on my end and I have to agree with you, the cost filter slider is not very friendly in the context of high priced tickets.

After discussing it with the team here, we believe as you did that the slider going past zero is a legitimate bug.
As such, I will open a bug ticket to fix that.

We cannot however commit to a specific release date at this point, but we really appreciate you helping us make this a better product.

That being said, in my humble opinion, I am not sure the cost slider is the best way to go for a wide range of ticket prices, at least not with this size.

With that in mind, I would totally understand if you would like to get a refund on your recent purchases.

As you might know, we offer 100% refunds within 30 days of purchase. To actually process your refund can you forward a copy of your original receipt order email after you bought your license to [email protected]

Make sure this is not a PayPal receipt email or something like that. What we are looking for is the receipt from http://theeventscalendar.com directly and should feature the “Order Number” pretty prominently in the top of the email.

Let me know if there is anything else I can do for you today ?

Have a great evening,

Geoff B.

[Geoff B.]

Good evening Vince,

Thank you for the info.

I ran some tests and searched our archives thoroughly.
Normally everything should work properly.

This leads me to believe that somehow your wp cron is not running.

Usually, this means it’s either disabled completely in one of your settings OR it could be caused by one of your plugins interfering.

• This means that the next step will be to troubleshoot as to why that’s the case on your server.
• I would give our testing for conflicts guide a try, starting with removing the caching plugin (the likeliest culprit)
• Other than that, you might want to look at your wp-config.php file to see if wp cron is not disabled there
• Finally, if all else fails, I recommend going through the following guide on how to debug wp cron

Let me know what your findings are.

Have a great night,

Geoff B.

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