Filter tab not showing

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  • January 14, 2016 at 1:46 pm #1056206
    Kevin
    Participant

    I’ve just installed Events Calendar Pro and the Advanced Post Manager. The events calendar is working fine but I don’t have a filter tab under Events > Settings>.

    I’ve tried entering my license key but am currently receiving the error “Sorry, key validation server is not available.” so perhaps this is my problem?

    The following plugins are installed and activated:

    The Events Calendar 4.0.4
    The Events Calendar PRO 4.0.3
    Advanced Post Manager 4.0

    Also, my wordpress site is an intranet site, it is not accessible via the internet in case this is affecting things in some way.

    Thanks.

    January 14, 2016 at 2:07 pm #1056216
    Kevin
    Participant

    Hmmm, I have a license for The Events Calendar PRO, do I also have to buy a license for the Filter Bar?

    January 14, 2016 at 2:39 pm #1056236
    Kevin
    Participant

    Solved…I needed a license for both.

    However, I’m still getting the “Sorry, key validation server is not available.” message when trying to enter my license keys.

    January 15, 2016 at 2:24 am #1056379
    Geoff B.
    Member

    Good evening Kevin and welcome to our support forums!

    Thank you for your question and kudos for finding the answer so quickly.
    Yes you are right, the Filter Bar needs its own license.

    The good news is that means one year of great updates and support on all the licenses you buy 🙂

    I’m still getting the “Sorry, key validation server is not available.”

    Technically, the license keys are only required for updates, so everything should still work.

    I am not sure if you did the installation on local host or an actual server ?

    To validate the license keys the site you installed the events calendar pro on has to be able to access the internet with proper URLs.

    On that topic, I recommend reading my colleague Brian’s great post on the subject.

    Let me know if that helps you out.

    Have a great day!

    Geoff B.

    January 15, 2016 at 6:31 am #1056618
    Kevin
    Participant

    Thanks for the response Geoff.

    I’m good to go now. We found some set up issues on our Linux server that was preventing internet access. My keys are registered now and all is good with the world 🙂

    You may close this case.

    January 15, 2016 at 3:49 pm #1056864
    Geoff B.
    Member

    Good evening Kevin,

    I am glad you were able to figure things out, kudos on that!

    You are always welcome here, so please feel free to ask any other question you might have at a later time.

    Have a great weekend!

    Geoff B.

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