My web page went Down, after trying to activate to tickets plus

[Shirleyann]

Fatal error: Class ‘Tribe__Events__Main’ not found in /home/floydyogajam/public_html/wp-content/plugins/wootickets/wootickets.php on line 117 appeared on my web page shortly after deactivated woocommmerce as suggested in the instructions-what can I do to restore asap?

[Geoff B.]

Good evening Shirleyann and welcome to the Events calendar support forums,

We are sorry to hear about the Fatal error you encountered.
Which is why I would like to help you restore your website ASAP.

But first I have a couple of questions / suggestions to find out what is the cause of this message:

1. You mentioned that you deactivated WooCommerce as suggested in the instructions. I imagine you are referring to these instructions. Did you deactivate the WooCommerce plugin or the Woo tickets plugin ? If you deactivated the WooCommerce plugin, then please reactivate it, this should solve the issue.
2. Could you please go through every step of our Testing for conflicts procedure ?
3. Could you please send us your system information in a private reply ?

We are looking forward to your response so that we can help you fix this.

Have a great weekend,

Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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