[Geoff B.]

Good evening Maria and Nils and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

* firstly user has to pay a fee to be able to add his/her event

This could be accomplished with a bit of customization. You will probably want to sell something like a WooCommerce subscription or WooCommerce Membership and tie that to a specific user role.

Once that is done, you can use our Community Events plugin and make sure only users of certain roles are allowed to use it:

1. https://theeventscalendar.com/product/wordpress-community-events/
2. https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

The only downfall is that at the time of writing Community Events is not compatible out of the box with WPML.

But the good news are that:

1. It is part of our long-term road map. You can vote for that here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/10048827-community-events-wpml-support
2. Some of our customers have achieved satisfactory compatibility with a few tweaks here and there: https://theeventscalendar.com/support/forums/topic/automatically-duplicating-added-event-calandar-items-on-publish-with-wpml/

* possibility to manage the event before its publication (I see it’s already considered)

Absolutely, that is already part of the features.

* possibility for users to create also eventbrite tickets

We do have a plugin for this: https://theeventscalendar.com/product/wordpress-eventbrite-tickets/

However, this plugin is not yet WPML compatible. At least not out of the box.

But here again, I am pretty sure there are people out there who have achieved this.

IMPORTANT – is your plugin compatible with WPML?

We offer compatibility with WPML for some of our plugins and we are absolutely aiming to make all of our plugins compatible over time.: https://theeventscalendar.com/knowledgebase/wpml-support/

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Jasmin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

From what I am seeing, there is some kind jQuery/Ajax/Javascript issue on your site.
You can see it in the Google developper console when you click on the next month button.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin (but it sounds like you have already tested that)
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists (using a maintenance page plugin to hide this from your customers if you are testing the live site).

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening David and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

While we do not have a demo site with the access to admin, we <i>do</i> have a thirty-day, no-questions-asked refund policy that many folks use to facilitate a “trial period.”

This refund policy, which you can read about here, lets you tinker with the premium add-ons for up to thirty days; if you’re not satisfied, simply head to this page and request a refund. We process refunds in usually no more than a few more hours.

We also have a demo site of all of our features here: http://wpshindig.com/

Additionally, at the time of writing this, only the Events Calendar free is fully compatible with Polylang Pro. At least officially.

The reason for the choice of the word officially, is that I know for a fact that some Polylang Pro users have been able to achieve great compatibility between our plugins and Polylang, including Event Tickets and Event Tickets Plus.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Davide and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that at the moment of writing, Polylang Pro is compatible only with the Events Calendar free.
Officially the Events Calendar Pro compatibility has not been achieved. Especially when it comes to recurring events.

In fact official support for Polylang with the Events Calendar is fairly recent.

I chose the word officially because I know some of our customers have been able to achieve a great deal of compatibility using different tweaks, including compatibility with Event Tickets and Event Tickets Plus.

So I am afraid there is little more I can offer at this point.
I would recommend reaching out to the Polylang team about this and perhaps checking out the forums of other Polylang Pro users to see if there is not a possible workaround.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.
Have a great day!

Geoff B.

[Geoff B.]

Good evening Anne and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails not being sent out to certain customers.
I would love to help you with this topic.

As you already identified, there can be several reasons for emails not to go out.
In my experience, incorrect emails from the customer are an edge case.

The most common cause for undelivered email is either Spam filters or something going wrong at the WP Mail level.

If you are looking for a log of emails, there are a couple of plugins out there that accomplish exactly that. Here is one to get you started: https://wordpress.org/plugins/wp-mail-logging/

With that in mind, the most effective solution to this issue is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether. It also provides a far more reliable system to get emails through.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jack and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.datepicker.dropdown-menu {z-index: 9999 !important}
Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Felix and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/a63180206b4ebb3a1f30511228816652

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Andreas,

Is there a knowledgebase article about known limitations of your paid-for add-ons?

That is a great question.
Whenever there is an important limitation, we typically use the products page itself for that.

In the case of Event Tickets Plus versus recurring events, you can see it here: https://theeventscalendar.com/product/wordpress-event-tickets-plus/ under “What does it do?”

All of that to say that although we are currently working on this functionality (now that the Tickets platform has been rebuilt and launched), for now unfortunately, unless you can craft a customization, the only known workarounds are the ones mentioned here: https://theeventscalendar.com/support/forums/topic/recurring-event-tickets-warning-message-please-explain/#post-1387707

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Minda,

Awesome. Please keep me posted with your findings.

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon Mic,

Thank you for your understanding.

Just for the record, you are more than welcome to share your progress and ask questions as you go along.

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon David,

I am glad you liked this snippet.
We will most probably release this as full-fledged extension at some point in the near future.

So keep an eye for it here: https://theeventscalendar.com/extensions

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Todd,

Kudos for finding the right setting under Events -> Settings -> Display for Events Template.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Mic,

That is a great question.
I realize that I might not have communicated this correctly.

What I meant is that in our code the “type” field is set as an input.
To find out more about the way our code works, you might want to read our Themer’s guide to get started.

Once you find the piece of code generating the input field, you can simply call up a function that populates that fields’ value.

As stated previously, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Have a great day!

Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Katie,

Thank you for all of that.

I believe the issue stems from your child’s theme functions.php file.

If you temporarily rename it, the quantity selector seem to return.
In other words, by testing each component of that file, you should be able to find the culprit.

Let me know how that goes.

Best regards,
Geoff B.

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