Broken quantity picker & how to hide no. places available

[barn2media]

Hi

I have 2 questions I’m hoping you can help with please:

1. The quantity picker where you select the number of places is broken. Please see https://www.licensingschool.co.uk/course/microsoft-mcp-70-713-online-course-10.

2. How can I hide the number of places on each event? In this example, it says “Unlimited available”. I want to hide this completely.

Many thanks

Katie

[Geoff B.]

Good evening Katie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the quantity picker not working properly. Yikes!
I would love to help you with this topic.

1. The quantity picker where you select the number of places is broken. Please see https://www.licensingschool.co.uk/course/microsoft-mcp-70-713-online-course-10.

When something like this happens, after a backup of your database, we typically recommend downgrading back to the last working version of our plugins on your site.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

2. How can I hide the number of places on each event? In this example, it says “Unlimited available”. I want to hide this completely.

You can:

1. Remove it from the add to cart template of our plugins. You might want to read our Themer’s guide to get a sense of how that works.
2. Use CSS to hide that

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-tickets .tribe-tickets-remaining {display: none !important}

Finally, could you please send me a copy of the latest version of your WordPress theme AND child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Geoff B.

[barn2media]

This reply is private.

[Geoff B.]

Good evening Katie,

Thank you for all of that.

I believe the issue stems from your child’s theme functions.php file.

If you temporarily rename it, the quantity selector seem to return.
In other words, by testing each component of that file, you should be able to find the culprit.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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