Confirmation when ticket email sent to customer please

[Anne]

I have the ticket email set to trigger when the order is completed. I have had to resend tickets to a great deal of customers who say they never received them. This could be an issue on their end i.e., forgetting which email they used to pay for the tickets, emails going into junk mail folders, etc. The problem is that I can see a ticket # in the attendees list, but I have no concrete verification that the ticket email really did go out. Can you add a field before the ticket # on attendees list that gives me a verifiable time the email was sent? Any help will be appreciated since I am wasting a lot of time following up bouncing from screen to screen. Thank you

[Anne]

tickets.performtolearn.com

[Geoff B.]

Good evening Anne and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails not being sent out to certain customers.
I would love to help you with this topic.

As you already identified, there can be several reasons for emails not to go out.
In my experience, incorrect emails from the customer are an edge case.

The most common cause for undelivered email is either Spam filters or something going wrong at the WP Mail level.

If you are looking for a log of emails, there are a couple of plugins out there that accomplish exactly that. Here is one to get you started: https://wordpress.org/plugins/wp-mail-logging/

With that in mind, the most effective solution to this issue is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether. It also provides a far more reliable system to get emails through.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Anne]

Thank you for your quick response. I will try the plug-in(s).

[Geoff B.]

Good afternoon Anne,

I am super stoked that this was helpful to you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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