[Geoff B.]

Good evening Danny,

Thank you for your answer and for the system information.

I am not sure if you went through the article I suggested earlier, but it leads to a tutorial by Avada to make sure things are set up properly (which can prove to be helpful).

By the looks of it though, if that does not help to fix it, I believe you might be experiencing a conflict.
For one thing, it is very uncommon to be using 2 different caching plugins simultaneously.

Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christopher,

I am sorry if I created more confusion. This was certainly not my intention.

Your calendar will work properly (in spite of the message).
What the message is saying is that you do not need to create a page called “calendar”.

Furthermore that page (and anything on it) will be ignored and replaced by our calendar.
If you have a page called calendar, you can simply delete it to get rid of the message.

This is because the URL http://lasaa.avwebmaster.com/events/ is created automatically by our plugin (from the slug you select at Events -> Settings -> General).

In short, no need to be concerned about the message.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hello Eva,

Thank you for your answer, for the system info (although a piece seemed to be missing (when you scroll down from that screen) and the file sample.

I believe I have found the cause of the issue.

When you open the CSV file, there seems to be an extra column at line

Telemark Døveforening Tordenskjoldsgt. 15 Døves Hus Porsgrunn 3921 Norge http://www.tedf.no

If you correct the file by deleting Porsgrunn (or moving it elsewhere in another existing cell) AND by moving every following cell back to the left, the number of columns for each row will be the same and the file will work.

Telemark Døveforening Tordenskjoldsgt. 15 Døves Hus 3921 Norge http://www.tedf.no

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Lucas,

Here is URL http://sdhwpc.org/events/list/

I am seeing the £15 price at the suggested URL.
Can you tell me what browser you are using and under which OS ?

As for your second question, I would advise reading the following thread and looking at the snippets provided: https://theeventscalendar.com/support/forums/topic/add-to-cart-via-ajax/#post-1012713

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Rina and welcome back!

Thank you for reaching out to us and for providing the error messages.

We are sorry to hear about the issue you have been experiencing with EventBrite tickets again.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Normally your initial issue should have been solved after updating to 4.1.3 .

If that is not the case, I would like to take a look at your WordPress theme or child theme file through a link to a .zip file if you don’t mind.

Best regards,

Geoff B.

[Geoff B.]

Thank you for doing that Brian.
It’s really appreciated.

On my end, just as I thought, there is no plan yet for that feature.
So let’s hope your feature request gets a lot of votes 🙂

The good news is that there is a workaround in the meantime.

Since you have Event Tickets Plus installed, you could create “RSVP”-like tickets by creating free tickets with WooCommerce. This way, global stock will work and you’ll be able to capture the attendee data as you would with RSVP tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Jan,

That’s awesome. I’m stoked you were able to fix things simply!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Danny and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

Try adding the following CSS rule to your WordPress theme

.tribe_mini_calendar_widget .tribe-events-title {font-size:20px !important;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Robyn and welcome back!

Thank you for reaching out to us and for the system information.

We are sorry to hear about the Events in field not working as intended.
I would love to help you with this topic.

From what I can see, there might be a couple of reasons for this:

• In your menu, I would recommend changing the Event Calendar link from http://elementalhealingcharlotte.com/?post_type=tribe_events to http://elementalhealingcharlotte.com/events . That will enable you to type the value of your choice in the field at least
• It looks like you have some template overrides in place that would need some updating

Would you mind sending me a link to a copy of your WordPress theme and/or child theme in a .zip file, so that I can take a look ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Sabatha and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is that the built-in functionality to auto-complete WooCommerce orders still does not work for everybody.

The good news is that you can use or tweak the following snippet to achieve that in the meantime: https://docs.woothemes.com/document/automatically-complete-orders/

A word of caution though, this makes ALL WooCommerce orders autocomplete. If you don’t want that you will need to add a conditional in the snippet.

That being said, from our previous interactions with you, I still highly recommend either making a complete backup or using a testing site prior to plugin updates to avoid such unpleasant experiences.

I am sorry to hear about the slight issues you are still experiencing with the ticket plugins.
As stated before, if you choose to use older versions of the plugins, I would recommend getting matching versions (e.g.: 4.1)

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Anthony and welcome back!

Thank you for reaching out to us. I would love to help you with this topic.

The simplest way to accomplish what you are looking for is:

1. Make a backup of your site’s Database
2. Delete the 2 plugins through the normal plugins interface
3. Using phpMyAdmin , log to your WordPress database
4. Search for the ‘tribe’ string
5. Go through all the entries found from that query and perform a clean up
6. Search for the ‘event’ string
7. Go through all the entries found from that query and perform a clean up

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Justin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

It looks like the button you are referring to is actually very specific to your site.
This means that there is some template customization in action.

You need to:

1. Locate the /tribe-events/ folder in your WordPress theme directory
2. Locate the single-event.php file
3. Find the following string ‘ booking-button inlinelb ‘
4. Change the <span class=”webkit-html-attribute-name”>href</span>=”<span class=”webkit-html-attribute-value”>#w-book</span>” to <span class=”webkit-html-attribute-name”>href</span>=”http://events.greenwood.church&#8221;

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Eva and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the difficulties you have been experiencing with the CSV import.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would it be possible for you to send me a link to the CSV file you are using (through something like google drive or Dropbox for example) ? This way I could run some tests with it.

Best regards,

Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Barry,

Thank you for your answer.

You make an excellent point. If there are multiple product types (including tickets) in an order, this would not work properly. I can totally understand if you are not comfortable using a snippet under these circumstances.

To avoid such a behaviour, there would need to be a second level of conditional to check if the order contains other product types as well. In fact, I just added this to the requirement of the ticket to enhance that functionality. Thank you for bringing this to our attention.

As a side note, originally, the built-in functionality aims at doing exactly what I described earlier: look for the presence of the ticket product type and activate the snippet from there (you can see it at line 402 of /event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php).

One thing is for sure, for now tickets are only sent once the order is set to “complete”.

We will contact you as soon as the revised functionality is out.

In the meantime, is there anything else I can help you with on this topic ?

Best regards,

Geoff B.

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