Unable to save changes in Basic Template Settings

[Danny]

I’m using Avada theme and the free version came with this theme.

I just upgraded to Events Calendar Pro but I can’t save in Basic Template Settings.

When I make changes in Basic Template Settings and save my changes nothing happens, and unable to view those changes.

I can’t tell the difference between the free version and the paid version

P.S. I ‘ve already provided my licensed key and saved it.

Please help

[Geoff B.]

Good evening Danny and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with our plugin in Avada.
I would love to help you with this topic.

First off, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, you might want to read my colleague Hunter’s excellent post on this very topic: https://theeventscalendar.com/support/forums/topic/layout-the-events-calender-pro-in-avada-theme/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Danny]

This reply is private.

[Danny]

This reply is private.

[Geoff B.]

Good evening Danny,

Thank you for your answer and for the system information.

I am not sure if you went through the article I suggested earlier, but it leads to a tutorial by Avada to make sure things are set up properly (which can prove to be helpful).

By the looks of it though, if that does not help to fix it, I believe you might be experiencing a conflict.
For one thing, it is very uncommon to be using 2 different caching plugins simultaneously.

Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Geoff]

Hey there,

Just want to drop a quick note in here to let you know that The Events Calendar 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

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