[Geoff B.]

Good evening Cidnee and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I would love to help you with this topic.

Before we begin, as a disclaimer and Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations.

With that in mind, here are a few answers:

a) We cant get the attendee name on the ticket

Out of the box, the attendee name (or any additional attendee info) is not added to the tickets.
But, the good news is that you can add it if you want.

You might want to read our Themer’s guide to get a sense of how that works.

b) We cant get the QR code to display

Do you mean on the ticket or somewhere else ? If that is on the ticket, could you give me an example of what your ticket currently looks like (screenshot) ?

As a first troubleshooting step, could you also please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

c) Is there a way to customize the appearance of the ticket

Yes, here again our themer’s guide will come in handy.

d) Is there a way to get the tickets to send when the order is processed status as the order won’t seem to push to complete (or can we get orders to push to complete)

Unfortunately, no. The order status needs to be Complete in order for the ticket to be sent.

There are a few plugins out there that are trying to achieve this and we are working on improving this very feature in our plugin.
For the most part, these third-party plugin do not trigger the ticket to be sent.

But, the following snippet works like a charm: https://docs.woothemes.com/document/automatically-complete-orders/

The only downside is that it sets ALL WooCommerce orders automatically to complete (not just tickets).

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Diego and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Is it possible to create a “Bundle Ticket” giving access for 5 different events?

The answer is yes. You could probably achieve that by combining Event Tickets Plus with our the Events Calendar Pro add-on.

I would need a specific example of what that might look like to confirm if that would work for you (how would the different events be spread out ? would it also need to be possible to buy tickets for a single event ? etc…).

Depending on the answer to that question, I might have a creative solution for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Helder and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

That is a very interesting question.
In full disclosure we have never tested compatibility with this specific plugin.

Our ticket purchase form is close to the WooCommerce Add to Cart Form, but might be missing a hook that plugin needs.

Our form can be customized in the theme so it could be modified there if need be. You might want to read our Themer’s guide to get a sense of how that works.

Additionally, you could hire one of our recommended customizers to do the customization for you.

That being said, I assume you already checked the appropriate checkbox as explained here https://docs.woothemes.com/document/name-your-price/#section-4 in the WooCommerce product. Can you confirm ?

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Lisa and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the extra labels displaying.
I would love to help you with this topic.

You are right, this was meant for screen readers. It appears some CSS rules were missing from the last update for that very specific aspect.
Our apologies.

Until the fix is released (in the next maintenance update), you could add the following CSS rule to your WordPress theme

.screen-reader-text {display: none !important}


Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Robbie and welcome back!

Thank you for reaching out to us and for the system information.

We are sorry to hear about the error when trying to select a ticket on your website
I would love to help you with this topic.

 

I have been able to reproduce this issue on your site.
Based on your findings, it looks like there is a theme conflict going on.

The quickest way to go about this is would be to please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end (in a private reply).

Best regards,

Geoff B.

[Geoff B.]

Good evening Anne and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, I believe you did everything perfectly.
For the email and name form to appear, there needs to be at least 1 “ticket” selected.

I have tested this on your website and it works (see screenshot)

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Bryan,

Thank you for your answer, for trying the procedure and for the system information.

We have identified this as a bug and we are really sorry for the inconvenience this is causing.
A fix is going through some tests as we are speaking.

In the meantime, I have found a rather brutal workaround with phpMyAdmin that seems to work.
You can find it here (read the first entry then the following one): https://theeventscalendar.com/support/forums/topic/eventssettingsdisplay-does-not-save/#post-1126309

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Joanna,

Thank you for your answer.
I’m glad you guys are well on your way to become recurring event ninjas.

Please do not hesitate if you have further questions on that topic.

As for the outline, of the phpMyAdmin procedure here it is:

1. Make a backup of your Database (to go back to if any issues arise)
2. Deactivate all of our plugins
3. Go in the wp_options table and look for all the rows that include the string “tribe” in them and delete them
4. In the same table, do the same for the permalinks and redirections rows
5. Re-save the permalinks to %postname%
6. Re-activate our plugins

It’s a brutal solution (since you will lose all of your the Events Calendar settings and your redirections if you have any), but it works!

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Rudrasen,

I am sorry to hear this hasn’t worked out on your end.
I have tested this thoroughly  with several themes and 1 or 2 EventBrite tickets.

I think the issue with this method might also be coming from the hardcoded aspect ratio (defined by the padding-bottom).
On your site, the results are much better with <span class=”webkit-css-property”>padding-bottom</span>: <span class=”value”>70.25%</span>; as a starting point, but not perfect.

As you can see from your own research, this is unfortunately not a simple issue to tackle.

At this current point, I am a bit at a loss for another solution.
That being said, I have opened a ticket and relayed this issue to our Dev team.

Although I cannot offer a date at this point, I can promise you that you will be contacted if a solution comes out.

Thank you for your understanding.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Julie,

Thank your for your answer, for trying out my suggestions and for sending a screenshot / link.

Based on the screenshot in question, I am noticing that there seems to be 2 different locations for your event:

1. The normal basic one at the top
2. A second one where Hilltop Christian school is selected.

This is a bit strange since normally we only provide the ability to use 1 venue per event.

As a next troubleshooting step, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

The reason I am asking for this is because I believe there might be a conflict going on at that level.

Thank you for your patience as we investigate this further.

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Hans-Gerd,

I finally got around to get a new pair of eyes to look at this.
Their first recommendation would be to try updating to 4.2 since there is a genuine chance that this could help.

Let me know once that’s done so that I can reach out to them again if it does not change anything.

Best regards,

Geoff B.

[Geoff B.]

Good evening Cornelia and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You have found the perfect article to do what you are trying to achieve.
The answer to your question (where to put the code) will largely depend on what views or widgets you are planning to use (monthly, weekly, etc.).

I believe that you are either going to use the weekly view or the weekly view widget (based on your description).

Either way, you might want to read our Themer’s guide to get a sense of how that works.
Simply put, you can make a copy of the view you want to tweak to your /tribe-events/ folder and add the code there.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

Let me know if that helps to get you started.

Best regards,

Geoff B.

[Geoff B.]

Good evening Andreas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the mini-calendar being too wide on Divi.
I would love to help you with this topic.

What is going on is that one of the Divi CSS rules is interfering slightly.

Could you try the following:

.tribe-mini-calendar th {padding: 9px 16px !important;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Brandon,

I’m stoked that this worked for you in spite of the rather brutal and imperfect nature of it.
Thank you for the good words. It’s truly appreciated

This issue has been ticketed as a bug and even though I cannot give you a specific delivery date yet, I can promise you that you will be contacted as soon as it is fixed.

Is there anything else I can help you with on this topic today ?

Best regards,

Geoff B.

[Author]

Posts