Events>Settings>Display – Does Not Save

[Brandon]

The Event Tickets portion of my Events pages isn’t displaying properly. Through troubleshooting, I’ve discovered the problem could be easily solved if I were to switch the ‘Events template’ back to ‘Default Events Template’. It just doesn’t display properly when using a 100% Width template (Avada theme). Unfortunately, when I change the template value and save my changes – it doesn’t actually save my changes. I do get a message at the top of the screen that says ‘Settings saved’, but nope.

I have reverted to the twenty sixteen and twenty fourteen themes, and ONLY have the following plugins enabled:
-Event Tickets Plus version 4.2 by Modern Tribe, Inc.(http://m.tri.be/28)
-Event Tickets version 4.2 by Modern Tribe, Inc.(http://m.tri.be/28)
-The Events Calendar version 4.2 by Modern Tribe, Inc.(http://m.tri.be/1x)

Unfortunately, I still cannot change the template value (or other settings in Settings>Display). I am newish to wordpress, and don’t understand much other than the wordpress interface. In other words, I wouldn’t know how to access the database directly, or where to look for any error logs on the server.

[Brandon]

I probably should have mentioned, I’m not having trouble saving any other pages – including other settings for the Event Calendar and Event Tickets plugins.

[Geoff B.]

Good evening Brandon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to save these settings.
I would love to help you with this topic.

The first thing I would recommend is to re-save your permalinks.

Secondly, would you mind opening up the Google Chrome inspector and seeing if there is any error message in the console as you are trying to save these settings ?

Finally, was there, at some point, a caching plugin on the site ?

Have a good week-end,

Geoff B.

[Brandon]

Thanks for offering some direction so quickly. TLDR; No change in the problem. See below for details.

1. I resaved permalinks (Settings>Permalinks>Save Changes) but that didn’t seem to have any effect.

2. The console didn’t throw anything that looked like an error. The only entry in the console while saving changes appears to be the same or similar as on every other action.

load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=4.5.2:9 JQMIGRATE: Migrate is installed, version 1.4.0

3. I didn’t think there was a caching plugin ever installed, but when I checked, I found ‘WP Super Cache’ version 1.4.8. It was inactive – but I deleted it to see if it would make a difference. Unfortunately there is no change.

[Roel Dierckens]

I have the exact same problem on WordPress 4.5.2 and The Events Calendar 5.3.8.1.

I have no caching plugin installed or errors in the console and I resaved the permalinks.

[Geoff B.]

Hey Brandon (and Paul),

Thank you for your answer. I am sorry that these steps did not help out.

Based on that I went ahead and ran a bunch of tests on a wide variety of installs.
The “good news” is that I was able to reproduce the issue.

I noticed that there were a couple of issues on that install in the wp_options table after upgrading to 4.2. (which might also be your case):

1. On that install, I had the Redirection plugin installed. For some unknown reason, this automatically generated a bunch of random redirections which in turn impacted the redirection and rewrite_rules rows
2. Secondly, the tribe_events_calendar_options was being duplicated

So here is what I did to fix the issue (using phpMyAdmin and after a database backup):

• I deleted the redirection and rewrite_rules rows in the wp_options table
• I deleted both rows for tribe_events_calendar_optionsin the wp_options table
• Set my permalinks to postname and re-saved them

Let me know if that helps.

Have a great day!

Geoff B.

[Roel Dierckens]

Thanks for the reply,

I tried the following steps with no result.

I deleted the redirection and rewrite_rules rows in the wp_options table
I deleted both rows for tribe_events_calendar_optionsin the wp_options table
Set my permalinks to postname and re-saved them

I only have the plugins Advanced Custom Fields PRO and The events Calendar.

[Geoff B.]

Hey Paul,

Thank you for writing back.

You just made me realize that I should have communicated my fix better. Here is what I missed:

• Before deleting the rows, I actually made sure that I deactivated our plugins
• In certain cases, you might have to go a bit overboard and also delete any other tribe_ rows that could be in there
• Before re-saving the permalinks, I reactivated our plugins

Let me know if that helps.

Have a great day!

Geoff B.

 

[Brandon]

That did the trick.

I tried the same things that Paul tried with no success, but with your followup comments, Geoff, I have gotten past my block. Unfortunately, the page still doesn’t save my settings after the first time I make a change – but I’m able to choose the template I need for now. Hopefully in a future update I will be able to make changes at will to further tweak my events.

Note: I did have to delete all of the rows beginning with tribe_

Thanks so much, Geoff!

• This reply was modified 9 years, 10 months ago by Brandon.

[Geoff B.]

Good afternoon Brandon,

I’m stoked that this worked for you in spite of the rather brutal and imperfect nature of it.
Thank you for the good words. It’s truly appreciated

This issue has been ticketed as a bug and even though I cannot give you a specific delivery date yet, I can promise you that you will be contacted as soon as it is fixed.

Is there anything else I can help you with on this topic today ?

Best regards,

Geoff B.

[Roel Dierckens]

I have the same problem, it only worked once.

Could you also keep me up to date on the fix, thanks!

[Geoff B.]

Thank you for your feedback Paul,

I realize this is less than ideal, but I’m glad it helps in the meantime.

The bugfix is currently undergoing the QA process and it is one of our top priorities.

If you are subscribed to this thread, you should be notified as soon as the fix is out.

We appreciate your patience as we try to squash that bug.

Best regards,

Geoff B.

[Geoff]

Hey folks,

Just want to drop a quick note in here to let you know that The Events Calendar 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts