RSVP form missing on event page

[Anne]

I am setting up the Events Calendar with RSVP/Free Tickets – The event page doesn’t have the form for entering name and email address, just the ticket number which is 0 and the button Confirm RSVP.

Here is a screenshot: https://www.wbgconnects.com/screenshot-EventRSVP.jpg

Looking at the inspection I see that the row .tribe-tickets-meta-row has display:none in the code.
.tribe-tickets-meta-row {
display: none;
}

I have double checked the event date and the start and end date for ticket sales and they are fine i.e. – start date is in the past and end date is in the future. I can’t think of another setting I may be missing?

This is the event page on the site: http://www.wbgconnects.com/events

Any help greatly appreciated! Thanks, Anne

[Geoff B.]

Good evening Anne and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, I believe you did everything perfectly.
For the email and name form to appear, there needs to be at least 1 “ticket” selected.

I have tested this on your website and it works (see screenshot)

Let me know if that helps.

Have a great day!

Geoff B.

[Anne]

Thanks for getting back to me Geoff

From a user interface point of view – I find this RSVP/ticketing area very confusing and non-intuitive for any user as to what they need to do. How would they know that they need to select a ticket number in order to get the form for their name and email to appear? Also having the Confirm RSVP button appear below the “0” ticket box is equally as confusing to any user, makes no sense to put that button up without the form, right?

If this RSVP form could appear with the boxes for name and email along with a message above the ticket # box saying “Please Select # Tickets” in bold text, that would be a far better solution.

How can I accomplish this without getting into further customizations on my end? I think users would appreciate a much cleaner clearer interface for the RSVP page.

Thanks!

[Geoff B.]

Good evening Anne,

Thank you for sharing your thoughts on the User interface.
We appreciate all feedback as it helps us challenge the way we do things and improve in the process.

Any new feature / feature review is usually submitted and voted on here: https://tribe.uservoice.com/forums/195723-feature-ideas

How would they know that they need to select a ticket number in order to get the form for their name and email to appear?

The only way they would know is because this is pretty standard on ticket ordering interface to have a default quantity of 0 (or sometimes 1).
In the end it’s a matter of personal preference. Some of our users absolutely prefer to set the quantity to zero.

With that in mind, though some customization we could make the default quantity “1” if you are interested (probably adapting the following snippet: https://gist.github.com/ggwicz/ae769afeab864cf42e1233548626d76a).

That would probably solve all of your issues through minimal code in the functions.php of your theme.

It would not change the labeling as you suggested (that would require some actual template overrides at this point), but it would certainly make things crystal clear.

Let me know if you are willing to put that in place on your site (I’ll gladly help out).

Best regards,

Geoff B.

[Anne]

Hi Geoff,
Again thanks for sticking with me on this problem.

I added the snippet and it does preload “1” in the ticket field screenshot: https://www.wbgconnects.com/WithSnippet.jpg
but the form is not showing and if you click Confirm RSVP – you get the error message: Please fill in the RSVP confirmation name and email fields. – there is no way the form can appear at all with this snippet – see screenshot: https://www.wbgconnects.com/AfterConfirmRSVPClicked.jpg

You will notice I have changed the ticket name to the instruction “Please Select # of Tickets” out of desperation for some means of instructing users to first select ticket number of 1 or more so the form will appear. But this would require us to add that instruction as the Ticket Name for every event we list – which would be fine as we don’t have need for different ticket names but I would love way to preload that instruction in the field vs having to type it in every time.

I have tried other suggested changes you have made to make the default ticket number “1” but its created other issues and I have had to back out the changes. So I am fine with having the tickets # default kept at zero, I just need a way to make it clear to them that they must first select a ticket number to register. The work around of having to name the ticket the instruction so its right next to the ticket number box works for now but I would prefer a way to put the instruction above the box or to make the ticket name always default to the instruction so admins of this site don;t have to type it in every time,

If there were a way I could just preload the Ticket Name with: “Please Select # of Tickets” that would resolve this for us so we could move forward. I am having trouble locating where in the code I could do that.

Thanks again.
Anne

[Geoff B.]

Hello Anne,

Thank you for writing back.

Actually, the snippet was not meant to be used literally as is. This is why I said that we would need to adapt the snippet.

My main intention was to see if you would be interested in exploring that route. I apologize for not making that clearer.
Full disclosure, I would have to contact the author of that snippet to have it do what you are looking for.

You can actually fully customize what gets displayed on screen.

Just to set expectations though, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

That being said, you should find all the required information to tweak things to our liking in our Themer’s guide.
There’s even a whole section solely on RSVP tickets.

If you need help getting started with that, I’ll be glad to walk you through.

Have a good week-end,

Geoff B.

[Anne]

Thanks Geoff

I got it figured out now with the Themer’s Guide.

Thanks again for your help on this.

Anne

[Geoff B.]

Good morning Anne,

I’m super stoked that you were able to figure things out with the themer’s guide.

Thank you for your good words and collaboration in the process.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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