Changes in settings will not save

[Bryan]

My ticket on this issue has been closed: It was:

Changes in settings will not save

Sorry, it took me a while to get back to checking it out some more, which I have now done.

As suggested I have installed the plugin on a brand new WP installation and the same issue presents itself – ie settings changes made in Settings simply refuse to save.

So to summarise what I have done:

a) deactivated all plugins on our site
and changed theme to 2014

b) tried to install EC on a brand new installation with different themes and 2014 and NO OTHER PLUGINS

c) Tried deactivating EC PRO to see if it is the culprit

The problem presents itself in ALL the above scenarios.

I can only conclude therefore that the plugin is not working with WordPress 4.5.2. I cannot tell you if it worked with prior versions as we have only just started to try out EC.

So at this point in time we are stuck without a usable plugin.

Hoping a solution can be offered.

With thanks.

Regards,
Bryan

[Geoff B.]

Good evening Bryan and welcome back!

Thank you for reaching out to us and for the effort you have put in so far.
It’s truly appreciated.

We are sorry that the previous thread was closed automatically by our bots.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you try the following:

1. Setting your permalinks to %postname% and saving them (or re-saving them)
2. Install the Database Browser plugin
3. Tell me if you are comfortable using phpMyAdmin ?

Best regards,

Geoff B.

[Bryan]

This reply is private.

[Geoff B.]

Good evening Bryan,

Thank you for your answer, for trying the procedure and for the system information.

We have identified this as a bug and we are really sorry for the inconvenience this is causing.
A fix is going through some tests as we are speaking.

In the meantime, I have found a rather brutal workaround with phpMyAdmin that seems to work.
You can find it here (read the first entry then the following one): https://theeventscalendar.com/support/forums/topic/eventssettingsdisplay-does-not-save/#post-1126309

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff]

Hey there,

Just want to drop a quick note in here to let you know that The Events Calendar 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Bryan]

This reply is private.

[Bryan]

This reply is private.

[Geoff B.]

Good evening Bryan,

I’m stoked to see that this solved the issue for you!

I also totally respect and understand your desire to be safe and not use phpMyAdmin.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

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