[Geoff B.]

Good evening Amanda,

Thank you for writing back.

I’m glad my earlier suggestions were helpful in getting you closer to your goal.

When I set up the triggers it needs to send by a product, product category, product attributes or product tags
The easiest way to send to all tickets would be to enable a product category – tickets.
When I ticket is being created on an event they are not being put into a category. Is it possible for tickets to automatically be added to a default category of tickets?

Actually, when it comes right down to it, from a WooCommerce perspective, a ticket is:

• A simple virtual product that is not visible in the catalog

Once it’s created, it can be modified in the same way as any WooCommerce product can be modified (product category, tags, etc…).

Additionally, you can make that automatic via a simple snippet that you add to your theme’s functions.php.
Take a look at what my colleague Brian came up with: https://theeventscalendar.com/support/forums/topic/adding-category-to-ticket-in-woo-overridding-via-themers-guide-not-working/#post-1061809

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Jaime,

Thank you for writing back.

It looks like the image you attached did not make it. Unfortunately, I cannot see it as it is.
Perhaps if you send it via a web drive link such as Dropbox, Cloudup or Google Drive ?

As the next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there as we figure out why you are getting such a message.

Best regards,

Geoff B.

[Geoff B.]

Hey Hendrick,

I’m super stoked that you were able to figure this out. Kudos!

As you know, I’m already “on top” of your other thread (I’ll see you there in the next hour or so) 🙂

One more thing, even though we have “Global Stock” set to 100 and then 6 different ticket types for that one event, it will list 100 tickets under each option of the ticket type (seehttp://www.monolextrading.com/event/leona-valley-tasting-room-appointment/2016-09-01/) – How can we get rid of the “100” number under each ticket type?

That’s a great question. As a side note, you probably did notice that this number decreases for each option as tickets are sold.

There are 2 ways you can get rid of the 100 number:

1. Through a template customization (you essentially can tweak any view to your liking – adding or removing stuff). You might want to read our Themer’s guide to get a sense of how that works.
2. Using a simple CSS rule in your WordPress theme

.tribe-events-tickets .tribe-tickets-remaining {display:none;}


Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Andrew,

I’m super stoked that my observation was helpful to you and that you were able to stop the recurring event auto-generation.

Before you do anything else, I would suggest making a database backup.

The next thing I would do would be to install the following plugin and manually trigger the recurrence rebuilder: recurrence-rebuild-helper

That should make everything nice and tidy again.

If for some reason that does not work, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) in a private reply so that I can run some tests on my end ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kate,

I’m super stoked that you got things to work on your end! Kudos on your persistance and hard work.

In order to avoid your email being perceived as spam, there are a couple of things you could do, including using SPF records (hostgator can probably guide you through that. You can find some of these tricks here: http://www.inmotionhosting.com/support/email/fighting-spam/stop-emails-being-labeled-spam

Is there anything else I can help you with on this ?

Have a great evening in the beautiful United Kingdom 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening Krystyna,

Thank you for the files.

I have some good news. I tested your theme on my end and I am not getting any error messages.
That’s great because it means that we can most likely fix things.

As the next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As for your custom code to show a “Submit an Event” link, as stated before, this is a customization. As such we can’t fully support it unfortunately.

But, based on what I see, this looks like a page template (not something that would go into your CSS). You should:

1. Create a child theme to make sure this template is not overwritten when updating you theme
2. Read the following on how page templates work: https://codex.wordpress.org/Pages#Creating_Your_Own_Page_Templates
3. You will need to make sure that whoever is using those links on that page template has sufficient access and capabilities in their WordPress role

Unfortunately, that’s as far as I can go for that part of the issue. Once again, you might want to check out our awesome Community Events add-on: https://theeventscalendar.com/product/wordpress-community-events/ which makes that super simple and straight forward

Best regards,

Geoff B.

[Geoff B.]

Good evening Thomas,

Thank you for writing back and for the screenshot.

You are right, your settings under Events -> Settings -> Display look fine.

This could mean a couple of things:

1. Your WordPress date settings under Settings > General are overriding our plugin’s settings. Would you mind sending me a screenshot of that page
2. Your WordPress theme date settings (probably hardcoded) are overriding our plugin’s settings

   Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

3. Could you also please provide us with your complete system information in a private reply using the instructions found in the following link?

   https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards and hang in there as we sort this through,

Geoff B.

[Geoff B.]

Good evening Joshua,

I’m super stoked that this solved your issue!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Jordan,

Thank you for writing back.

I’m super stoked that you found a solution that worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Bonsoir Jean-Philippe,

C’est une excellente nouvelle!
Bravo pour la solution.

N’hésitez pas à revenir nous voir s’il y a quoi que ce soit d’autre.

Bonne semaine,

Geoff B.

[Geoff B.]

Bonsoir Amélie,

Super! N’hésitez pas à revenir nous voir s’il y a quoi que ce soit d’autres.

Bonne semaine!

Geoff B.

[Geoff B.]

Good evening Ian,

I am just doing a quick follow-up to ensure that you know that all the issues you have previously reported are now a thing of the past.
This was in large part made possible by the fact that you brought these bugs to our attention.

Thank you for that, and once again, we truly apologize for all of the inconvenience.

The good news is that the latest version of our plugins (4.2.3) should offer you a very smooth user experience.

Best regards,

Geoff B.

[Geoff B.]

Good evening Jessica,

Just a quick follow-up to let you know that since our latest maintenance release (4.2.3), the Try to set the status of new ticket orders to “complete” automatically should now work as expected with successful online payments under Events -> Settings -> Tickets.

If this is still something you are interested in, you might want to give it a shot.

Best regards,

Geoff B.

[Geoff B.]

Good evening Sabatha,

Just a quick follow-up to let you know that since our latest maintenance release (4.2.3), the Try to set the status of new ticket orders to “complete” automatically should now work as expected with successful online payments under Events -> Settings -> Tickets.

If this is still something you are interested in, you might want to give it a shot.

Best regards,

Geoff B.

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