emails woo commerce

[Amanda Rodgers]

My client would different invoice email content sent to the ticket purchasers and merchandise purchaser.

I can only see one type of email being sent (invoice) from woo commerce and I am not sure if we can separate them out.

They want to customise the message going to ticket purchasers and merchandise sales rather than having just one generic to all sales through woo commerce.

[Geoff B.]

Good evening Amanda and welcome back!

Thank you for reaching out to us.
I would love to help you with these requests from your client.

The short answer is that this is possible to achieve.
However, depending on their exact needs, that will be accomplished via a third-party plugin or some template customization.

I would recommend taking a look at the following 3 links (but there is way more) as a starting point:

1. https://docs.woocommerce.com/document/automated-follow-up-emails-docs/email-triggers-and-events/
2. https://www.skyverge.com/blog/how-to-add-a-custom-woocommerce-email/
3. https://codecanyon.net/item/woocommerce-email-center/13907681

Let me know if that helps.

Have a great day!

Geoff B.

[Amanda Rodgers]

Thank you for your reply
I decided on this plugin – https://codecanyon.net/item/woocommerce-email-center/13907681

When I set up the triggers it needs to send by a product, product category, product attributes or product tags

The easiest way to send to all tickets would be to enable a product category – tickets.
When I ticket is being created on an event they are not being put into a category. Is it possible for tickets to automatically be added to a default category of tickets?

[Geoff B.]

Good evening Amanda,

Thank you for writing back.

I’m glad my earlier suggestions were helpful in getting you closer to your goal.

When I set up the triggers it needs to send by a product, product category, product attributes or product tags
The easiest way to send to all tickets would be to enable a product category – tickets.
When I ticket is being created on an event they are not being put into a category. Is it possible for tickets to automatically be added to a default category of tickets?

Actually, when it comes right down to it, from a WooCommerce perspective, a ticket is:

• A simple virtual product that is not visible in the catalog

Once it’s created, it can be modified in the same way as any WooCommerce product can be modified (product category, tags, etc…).

Additionally, you can make that automatic via a simple snippet that you add to your theme’s functions.php.
Take a look at what my colleague Brian came up with: https://theeventscalendar.com/support/forums/topic/adding-category-to-ticket-in-woo-overridding-via-themers-guide-not-working/#post-1061809

Let me know if that helps.

Have a great day!

Geoff B.

 

[Amanda Rodgers]

thank you for the snippet.
I tried it out and it didn’t add the category automatically.

Could this be because I already have a category added under woocommerce for ticket. I checked that the snippet and the category are both using the same name.

I might just have to make sure that after they create the event they then go to woocommerce products and mark it as a ticket

[Geoff B.]

Good evening Amanda,

Thank you for writing back.

I just tested the snippet on my end and the good news is that it works.

Just to clarify, the snippet adds the category automatically upon new tickets you create.
It unfortunately does not add a “ticket” category to tickets that were already created.

Could you try with a new ticket to see if you have the desired result ?

If not, would it be possible to send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) in a private reply so that I can run some tests on my end ?

Best regards,

Geoff B.

[Amanda Rodgers]

Hi Geoff.

I did test it the other day before sending you back an email but today when adding an event it was automatically applying “ticket” to the new event. Not sure why it didn’t work the other day, as I followed the same steps I did this morning.
Thanks for the assistance.

[Geoff B.]

Good afternoon Amanda,

I’m super stoked that this is finally working for you.

Is there anything else I can help you with on this topic ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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