no field to enter ticket p

[Hendrik]

I just installed Event Tickets Plus and am creating my event which has multiple ticket choices and there is no field to enter a cost for each type of ticket? Please help.

[Geoff B.]

Good evening Hendrik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that there is no field available to input the cost of each ticket type.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you confirm that you went through all the steps detailed here ? https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

Finally, would you mind sending me a screenshot of your tickets settings (in the “Edit tickets” screen) ?

Best regards,

Geoff B.

[Hendrik]

Thank you Geoff. I figured it out. We had to install Woocommerce. Wasn’t aware that your Event Tickets plugin doesn’t work without it. I just posted another thread you should really take a look at. There is conflict in your plugin when switching from “month” view to “week” view. See the other thread for details. One more thing, even though we have “Global Stock” set to 100 and then 6 different ticket types for that one event, it will list 100 tickets under each option of the ticket type (see http://www.monolextrading.com/event/leona-valley-tasting-room-appointment/2016-09-01/) – How can we get rid of the “100” number under each ticket type?

[Geoff B.]

Hey Hendrick,

I’m super stoked that you were able to figure this out. Kudos!

As you know, I’m already “on top” of your other thread (I’ll see you there in the next hour or so) 🙂

One more thing, even though we have “Global Stock” set to 100 and then 6 different ticket types for that one event, it will list 100 tickets under each option of the ticket type (seehttp://www.monolextrading.com/event/leona-valley-tasting-room-appointment/2016-09-01/) – How can we get rid of the “100” number under each ticket type?

That’s a great question. As a side note, you probably did notice that this number decreases for each option as tickets are sold.

There are 2 ways you can get rid of the 100 number:

1. Through a template customization (you essentially can tweak any view to your liking – adding or removing stuff). You might want to read our Themer’s guide to get a sense of how that works.
2. Using a simple CSS rule in your WordPress theme

.tribe-events-tickets .tribe-tickets-remaining {display:none;}


Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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