To begin using Events Calendar PRO, please install the latest version of The Eve

[Jaime]

I just installed the Events Calendar Pro, but keep getting this error: To begin using Events Calendar PRO, please install the latest version of The Events Calendar.

Here are the version details:
Version: 4.2.3
Author: Modern Tribe, Inc.
Last Updated: 1 week ago
Requires WordPress Version: 3.9 or higher
Compatible up to: 4.5.3
Active Installs: 400,000+
WordPress.org Plugin Page »

[Geoff B.]

Good evening Jaime and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about that error message.
I would love to help you with this topic.

That error message typically pops-up when:

1. Our free the Events Calendar plugin is not installed (it is required to run the Events Calendar Pro). Here’s more info on that: https://theeventscalendar.com/knowledgebase/downloading-and-installing-the-plugin/
2. The free plugin is installed but not activated
3. The free plugin has not been upgraded to the latest version

Let me know if that helps.

Have a great day!

Geoff B.

[Jaime]

Look a the image i am attaching, the plugin is installed, activated and has the latest version.

[Geoff B.]

Good evening Jaime,

Thank you for writing back.

It looks like the image you attached did not make it. Unfortunately, I cannot see it as it is.
Perhaps if you send it via a web drive link such as Dropbox, Cloudup or Google Drive ?

As the next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there as we figure out why you are getting such a message.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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