Recurring Event Generation Stuck

[Andrew Toohill]

Hello,

We setup a recurring event. Apparently we’ve set it up wrong. We currently use version 4.2.3 of the normal and pro versions of the plugin. The event recurring “generating” process is stuck and continues to create new events and is creating thousands. How do we stop this? We need to delete the ones it has created as well. Thanks for your assistance!

Note, I thought about doing the plugin upgrade to see if that would stop the process and help but am unclear whether this would create an issue on the site or not.

[Geoff B.]

Good evening Andrew and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the recurring event process being stuck! That’s horrible.
I would love to help you with this topic.

Based on the system information you have provided, it looks like you are still using 4.2.2 for some reason.
I am not sure why there seems to be a discrepancy on that end, but it would be worth checking out.

There are however a couple of solutions at hand:

1. Please install the following plugin and manually trigger the recurrence rebuilder: recurrence-rebuild-helper
2. If you indeed do have 4.2.3 installed (in spite of the system info), please re-save the faulty event

To answer your question, there is code in 4.2.3 that targets specifically uncooperative recurrences. So upgrading would help as long as you are able to re-save the events that have gone “out of control”.

But, if it were up to me, I would do the following 2 things prior to upgrading:

1. Try running the plugin suggested above to stop the recurring event process and clean it
2. If that does not work, delete the event in question, run the plugin again, upgrade and recreate the deleted event

We apologize for the inconvenience, but I believe one of the suggested solutions above should put an end to your current issue.

Let me know how that goes.

Best regards,
Geoff B.

[Andrew Toohill]

Hi Geoff, thank-you for your help.

I too realized that I had said we were using 4.2.3 but were indeed only using 4.2.2 so the system info. was correct. I think I had one plugin at 4.2.2 and the other at 4.2.3. Maybe that’s what produced the conflict?

I updated to 4.2.3 and somehow the auto generation stopped. But, we now have around 15,000 events that were created that we don’t want. Yikes.

When I click “edit” to go into one of them nothing happens. The page just reloads. If i click “edit single” I can get in. When I click “edit upcoming” it takes a very long time and I’m not sure if it will ever open.

I’d really rather not do a database restore from before this issue occurred. What do you recommend for me to easily remove all the 15,000 events that were generated?

Thanks!

Andrew

[Geoff B.]

Good evening Andrew,

I’m super stoked that my observation was helpful to you and that you were able to stop the recurring event auto-generation.

Before you do anything else, I would suggest making a database backup.

The next thing I would do would be to install the following plugin and manually trigger the recurrence rebuilder: recurrence-rebuild-helper

That should make everything nice and tidy again.

If for some reason that does not work, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) in a private reply so that I can run some tests on my end ?

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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