[Geoff B.]

Good afternoon William,

Let me know how that goes. Normally 24 hours is enough.
You can also speed things up by manually re-saving the event itself (in which case it should be immediate).

That being said, on your second example, the rule of 1 month seems to work as expected

The way this works is that the “Master event” never gets deleted, only it’s recurrences.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jennifer,

I’m super stoked that this worked out for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Jason and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You are right, we do have some built-in reporting available.
It would be a matter of seeing if that suits your needs.

If not, you could always:

1. Do some template customization on the built-in reports. You might want to read our Themer’s guide to get a sense of how that works.
2. Look for a third-party WooCommerce reporting plugin (there are quite a few out there that offer very in-depth reporting.

With that in mind, I would first recommend reading the following Knowledge Base article: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Rhett and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error on the month view. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sharing a screenshot of your settings under Events -> Settings -> General ?

Best regards and hang in there as try to figure this one out,

Geoff B.

[Geoff B.]

Good afternoon William and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and kudos on figuring things out!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Jane and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is the costing displayed in products is in American Dollars?

Yes, absolutely. It is in American Dollars.

and also is this fee an annual fee?

This fee provides you with a year’s worth of updates and premium support.

After the year expires, your plugin will still work.
However, it will only work with the matching version of the Events Calendar free released at the time of your last update.

It might also mean that it might not work with upcoming releases of WordPress.
In other words, you might have to “freeze” part of your site’s plugins for things to work.

But, of course, you are more than welcome to renew your license at any time (typically at a discounted rate for our renewing customers).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Karen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Event Calendar plugin missing after the update.
I would love to help you with this topic.

You will need one of 2 things to perform that task:

1. FTP access to your webhost and more specifically to your /wp-content/plugins/ folder
2. Access to the same path using the File Manager from your Cpanel

What you need to do is to completely manually delete the /the-events-calendar/ folder and all of its contents in/wp-content/plugins/.

I highly recommend FTP since it’s more efficient.

Once that’s done, you should be able to reinstall the plugin.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Vera and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Yes, absolutely. You can customize the photo view to your liking.

There are 2 main ways to do this:

1. Using a template customization on your photo view. You might want to read our Themer’s guide to get a sense of how that works.
2. Using a CSS rule to hide the content description

Try the following CSS rule:

.tribe-events-photo #tribe-events .tribe-events-content p {
display: none;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Karoliina,

How easy or difficult is this template customization..? Are there any instructions available for how to do it?

Template customizations are not overly complicated if you have decent PHP coding skills. Here are a couple of resources to get you started:

1. Our Themer’s guide gives you an overview of how that works.
2. https://theeventscalendar.com/customizations/

I would still recommend exploring the alternate WooCommerce reporting plugins out there.

If this is still a tad outside of your comfort zone, you might consider hiring one of our recommended customizers to do the customization for you.

Also – if it’s at all possible for you guys to let me know when you’ll release the recurring event feature, I’d be first in line to buy the plugin ?

Absolutely. I am adding you to the ticket so that you are informed when it’s out.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Riccardo and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue creeping up on you again.
I would love to help you with this topic.

Disabling all other plugins will solve the problem. I wonder why an event will show correctly although all plugins enabled while the recurring ones will not.

That is a great question. I am not quite sure at this point.
Most likely it is not all the other plugins that are causing issues, but most probably a single plugin.

The next step would be to re-activate them one at a time until we find out which one is causing the break.
Once we have that figured out, we can advise on a solution.

The other thing that you might want to try is playing around with your timezone settings to see if that helps. There are 3 spots for that:

1. In WordPress > Settings – try using a city-based timezone instead of a UTC one
2. In Events -> Settings -> General – scroll all the way down until you find the timezone option dropdown
3. In the Event itself – try using a city-based timezone instead of a UTC one

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Greg,

Could you try checking the “Use latitude + longitude:” checkbox in both languages ?

I believe this should solve your issue.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Zach and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the many issues you have experiencing while using our calendar alongside Divi.
Being a Divi enthusiast myself, I would love to help you with this topic.

The first thing I am noticing is that you are still using the TEC Addon: Divi Theme Pagination Fix version 0.1.1 plugin.
This plugin should no longer be necessary and I would highly recommend deactivating it.

Secondly, I ran some tests on my end with the latest version of Divi 3.0.4 and I was unfortunately unable to reproduce the issue.

Could you go under Events -> Settings -> Display and try different settings for Events Template (and tell me if that helps) ?

Finally, in regards to the map not showing up, I am noticing a Console error (using Google Chrome’s developer tools).
It seems like there is a Javascript conflict at play.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

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