Fatal Error Month View

[Rhett]

We’re getting a fatal error on the month-view of the calendar. Please advise.

http://franklinathleticclub.com/group-classes/month/?tribe-bar-date=2016-09-14

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32 bytes) in /home/content/10/11847010/html/FranklinAthletic/wp-includes/meta.php on line 835

[Geoff B.]

Good afternoon Rhett and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error on the month view. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sharing a screenshot of your settings under Events -> Settings -> General ?

Best regards and hang in there as try to figure this one out,

Geoff B.

[Rhett]

This reply is private.

[Geoff B.]

Good afternoon Rhett,

Thank you for the system information and for the screenshot.

As a side note, you might want to click on the “Merge Duplicate” button located in Events -> Settings -> General.

If you have not done so already, I would recommend trying to re-save your permalinks in case that helps.

If it does not, by the looks of it, I am pretty sure there is some type of conflict at play on your install.
Either with your WordPress theme, a template customization or with another plugin.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If that is not possible, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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