[Geoff B.]

Hey Doug,

I was just informed of this ticket.

I will gladly resume troubleshooting with you. However, I am out of the office until later tonight.

Hang in there until then!

Best regards,

Geoff B.

[Geoff B.]

Hey Inbok,

As promised, I have relayed your great suggestions to the product team.
This will come in handy as we review and improve the way we handle recurring events in the next improvement phases.

I also touched base with our coding ninjas about point A on your list. Here is the answer I received:

There is kind of a lot of complicated logic that goes into showing dates, because the format changes depending on whether or not there is an end time, if it’s an all day event, and if the end day is different than the start day, or if it’s some combination of these. Depending on what they want they might need to write their own complicated logic.

The good news is that these changes would be done in the same details.php file we are already working on for customization.

You might find this function handy, this is the function that generates the date format located in the header of the event: https://theeventscalendar.com/function/tribe_events_event_schedule_details/

It is one line and separates the dates by a dash. But it includes the time, and you might not want that. If you like how the header is formatted, I would encourage them to replace the entire section of code in that file with just a call to this function.

In other words, you are already pretty close to success and I would totally encourage you to pursue your efforts. However, I unfortunately do not have a ready-made snippet or template override to accomplish what you are looking for.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Stefano,

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A conflict with your WordPress version
4. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

A second thing I am noticing is that you are using an older version of WordPress. This might not be helping. After backups, it would be worth upgrading that as well.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do any of that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Sally,

Sorry about the confusion.

Try the following CSS

.tribe-events-list p.tribe-events-back {display:none !important}

Cheers,
Geoff B.

[Geoff B.]

Hey Tien,

Thank you for reaching out to us.

There is no default setting options and the RSVP ticket can only be added when in the admin page and not front-end.

Actually, I would be curious to know more about this. RSVP tickets are possible to add in the front-end as long as you have the following plugins installed:

1. the Events Calendar
2. Community Events
3. Event Tickets
4. Event Tickets Plus
5. Community Tickets: https://theeventscalendar.com/product/community-tickets/

Can you confirm that you are in fact using these 5 plugins ?  It looks like you might be missing the fifth one.

1. When creating an event, the RSVP feature should be available (or have option to be available as default).

That should be the case if the 5 plugins listed above are present.

2. When a member RSVP, they shouldn’t have to type in their name and email. It should automatically rsvp with their login info.

That is an interesting idea. I believe this should be doable via a snippet or a template customization. You might want to read our Themer’s guide to get a sense of how that works.

3. What plugin do I need to enable the recurrent event (must have)? I’m surprised there’s no recurrent event feature with the 2 purchased license.

Recurring events comes with the Events Calendar Pro: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

By the sound of it, you might have been a prime candidate for our Community manager Bundle: https://theeventscalendar.com/bundles/

4. Must have notification to organizer when a member RSVP’ed.

You can do that using the snippet I provided above. We also have another snippet that CCs every email related to RSVP to the WordPress admin if you are interested.

5. RSVP list shows in the Event Page, but it does not show the name of the person attending?

I am not sure if you want the names of the attendees to show or not ? Could you confirm ?

Best regards,

Geoff B.

[Geoff B.]

Hey KS,

That is a great question. Our premium forums (once you purchase one of our premium plugins) offer private replies.

In the meantime, you can get that information to me by using the contact form here: https://theeventscalendar.com/contact/

Have a great day!

Geoff B.

 

[Geoff B.]

Hey Dave,

I did a bit more research on this.
As it turns out, the only way to get this working the way you want it to would by adding some WooCommerce Memberships functions in some of our files (see: https://theeventscalendar.com/support/forums/topic/event-ticket-plus-woocommerce-membership-restriction/#post-1155609)

This is because, by default WooCommerce Membership only hides content that is straight in the php the_content(); loop.

Unfortunately, this also means that I am out of solutions I can provide here.
But, I am pretty sure this can be accomplished.

If programming is not really your thing, you coud hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Inbok and welcome back!

Thank you for taking the time to provide us with some very insightful feedback in spite of your dissatisfaction. This absolutely helps us grow and improve.

I certainly can appreciate how the experience you have had so far can be very frustrating.
Our apologies for that as this was certainly not our intention.

I would like to offer answers to some of your concerns.

The main selling point of Calendar Pro is support for recurring events. I would not have bought it if I knew this support for recurring events was only surface-level, only really works for the Month View, and requires a ton of customization to work properly for typical use cases like scheduling recurring workshops.

I see what you mean. You are right, there is clearly room for improvement on many levels, including UI/UX. I have to say you have offered some very good suggestions to achieve that.

As you have pointed out, for the moment, we provide recurring event information in the most simple way possible in each view.

But we made sure to provide full template override capabilities via our themer’s guide.
This actually is something a lot of theme developers appreciate since it allows them to get each view exactly the way they want it.

With that in mind, Avada has in fact seriously tweaked each of the list view and the single day view. If you get the chance, I would recommend temporarily switching back to a default WordPress theme such as twenty-sixteen and look at these views.

So perhaps undoing some of Avada’s /tribe-events/ customizations might be something worth considering, if you like what you see in the default layout better.

a) A way to make the event meta show the date range of the event series (so first date, and end date, with a dash in-between), rather than only the date on which the event occurs.

I will ask one of our snippet ninja for this. Hang tight as I do that.

 

b) A way to prominently display recurrence (e.g. if an event has a recurrence of every Tuesday, 1-2pm, I’d like to add to event metadata a function that returns these recurrence rules. If there is no such function, something like returning the number of events in the series would be fine.)

Here is something that should bet you started on the right track. Try the following version of details.php: https://gist.github.com/GeoffEW/719381f0a19bd1f9298de074f68a160a

You can drop it in /your-theme/tribe-events/modules/meta/

c) A way to completely remove “child events” in a series from appearing in List View, but not on Month View. This means only the first event in a series displays in List View, while all events appear on Month View. We’ve decided that completely removing the “child events” from the list view is better than showing every single event in a huge list with no way to tell what event is part of which series.

You can accomplish this via the Recurring event instances setting under Events -> Settings -> General.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Doug,

As a first troubleshooting step, could you please provide us with your latest system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Bruce and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that you cannot change months while the Events Calendar Pro is active. I would love to help you with this topic.

I went ahead and took a look at your website.

Interestingly, there are important error messages in the Google Chrome Console (Developer Tools), mainly: Failed to load resource: the server responded with a status of 500 (Internal Server Error)

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Adam and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I want to use your plugin on just 2-3 sites but sites that are in a multisite environment. Do I have to buy a Multisite license?

I believe you will find all of your answers here: https://theeventscalendar.com/knowledgebase/multisite-license/

Simply put, you can totally buy single licenses or a business license should you want to.
Our plugin will then need to be installed at a subdomain level, not multisite.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Joan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your site being crashed. Yikes!
I would love to help you with this topic.

Short term, you can fix the issue by editing these folder names (using FTP or with your CPanel File manager):

• /wp-content/plugins/the-events-calendar/ to /wp-content/plugins/z_the-events-calendar

That will deactivate your the Events Calendar plugin and give you access to your site once again.

Once that is done, you can:

1. Delete the wp-content/plugins/z_the-events-calendar completely
2. Reinstall the Events Calendar plugin by using the Add plugin interface.

Everything should then be back to normal.

Let me know how that goes.

Best regards,
Geoff B.

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