Pro plugin will not load the next month

[Bruce Mayo]

The Event’s calendar Pro will not load the next month (december) on my page. I just get a spinning indicator that it is wanting to load.

http://MarkMirza.com

All of my plugins are up to date. I am Running the KLEO theme and KLEO Child theme.

If I disable the PRO plugin, I can go to the December calendar.

[Ryan Wakefield]

I am having the same issue with my website.

[Geoff B.]

Good evening Bruce and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that you cannot change months while the Events Calendar Pro is active. I would love to help you with this topic.

I went ahead and took a look at your website.

Interestingly, there are important error messages in the Google Chrome Console (Developer Tools), mainly: Failed to load resource: the server responded with a status of 500 (Internal Server Error)

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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