Conflict plugin

[STEFANO]

Hi,
I’ve conflict in my site when installing plugin version 4.3.2. Can help me?

*removed by admin. This is a public forum please do not post login information in it. Also, per our terms and conditions we are unable to access customer sites.

Actually the calendar plugin is deactivate.

Best regards.

[Geoff B.]

Good evening Stefano and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the conflict you have experienced on your site while installing version 4.3.2 of our plugin.

I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you please tell me:

1. Did the issue happen while you upgraded the Events Calendar or the Events Calendar Pro ?
2. Could you tell me what error message you received when that happened ?

Hang in there as we figure this one out.

Best regards,

Geoff B.

[STEFANO]

This reply is private.

[Geoff B.]

Good afternoon Stefano,

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A conflict with your WordPress version
4. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

A second thing I am noticing is that you are using an older version of WordPress. This might not be helping. After backups, it would be worth upgrading that as well.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do any of that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[STEFANO]

This reply is private.

[Geoff B.]

This reply is private.

[STEFANO]

This reply is private.

[Geoff B.]

This reply is private.

[STEFANO]

This reply is private.

[Geoff B.]

Good afternoon Stefano,

That is a great question.

We typically do not take on customizations ourselves (we have a project minimum of $35 K USD).
I would recommend checking our list of customizers to get a quote: https://theeventscalendar.com/knowledgebase/find-a-customizer/

Have a great day!

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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