Event Calendar Stopped Displaying

[Douglas]

The Events Calendar just stopped working on my theme. It was working fine and now it won’t display at all.

The text that is entered in the “Add HTML after event content” section of the display tab shows up but the calendar does not.

Any idea why this would just stop working all of a sudden? I tried to deactivate all of the plugins but that didnt fix anything.

Thanks,
Doug

[Geoff B.]

Good evening Douglas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar no longer working on your site.
I would love to help you with this topic.

The first thing I would recommend (if you can and after a backup) is to consider updating both your WordPress version and your PHP version (at least to 5.4+, in fact WordPress recommends 4.6+). Certain things can behave unpredictably with older versions.

Secondly, you might want to:

1. Re-save your permalinks
2. Try a different setting for Events Template under Events -> Settings -> Display

Let me know how that goes.

Best regards,
Geoff B.

[Douglas]

Hello Geoff,
I have updated the wordpress plugin to the current version and I also had my web hosting company update my php to version 5.6.22 as well as tried reserving the permalink and changing the settings and still it will not display at all.

Let me know what else I can try.
Thanks,
-Doug

[Geoff B.]

Good evening Doug,

As a first troubleshooting step, could you please provide us with your latest system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Douglas]

I figured out there is a conflict with the WooCommerce plugin. I can activate everything single other plugin and the events calendar will display correctly but the moment I activate the WooCommerce plugin that is when I lose the ability to see the events calendar.

Any idea why that would be? I am using the latest version of WooCommerce (2.6.8). I am even able to activate all of the plugins that are associated with WooCommerce but the moment I activate the actual WooCommerce plugin I lose the events.

Let me know if there is anything you can help me with or if this is a WooCommerce issue.
Thanks,
Doug

[Geoff B.]

Hey Doug,

Thank you for running these tests. This helps us make progress.

Normally, the latest version of WooCommerce should work fine with our products.
In fact, I have several installations that include the 2 that work great.

So this leads me to believe that the issue is caused by something related to WooCommerce that only triggers when WooCommerce is activated.

This could be: one of the WooCommerce extensions or some WooCommerce / Tribe-events customization in your WordPress theme.

With WooCommerce activated, I would recommend temporarily disabling all WooCommerce related extensions one by one to see if that changes anything.

If that still does not cut it, try reverting temporarily to a default WordPress theme such as twenty-sixteen to see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

 

[Doug Martin]

Hello Geoff,
I have tried deactivating all of the plugins and extensions for WooCommerce and reactivated them one by one and the events calendar will continue to work until I activate the actual WooCommerce plugin. And even if I deactivate the WooCommerce plugin I still have to activate another theme (generic or purchased themes) to make the events show up on the page. And then once I activate WooCommerce it will make the events listed on the page just disappear.

I even tried the deactivation/activation process on the twenty sixteen generic template and still had the same issues.

Any other ideas of what is going on?

[Geoff B.]

Good evening Doug,

Thank you for writing back and running those tests.
I am sorry this did not yield any results.

At this point, there are a couple of things I would like to suggest.

1. Can you head over to Events -> Settings -> Display and try different settings for Events template to see if that helps ?
2. Would it be possible to get a copy of your /wp-content/ folder in a .zip file (via a Dropbox link) in a private reply ?

Hang in there as we try to go deeper.

Best regards,

Geoff B.

 

[Doug Martin]

Hello again,
I tried to change the settings and still nothing changed. I downloaded all of the wp-content files and tried to zip them but I keep getting an error. I attempted to upload them to dropbox and I am getting an error again. Is there some other way I can send the files to you? Could I give you temporary access to the backend of the website?

Let me know.
Thanks,
Doug

[Geoff B.]

Good evening Doug,

I am sorry things did not go very smoothly while attempting to send those files.

What would have been awesome is if the current thread had been opened under the ” the Events Calendar Pro” forum (https://theeventscalendar.com/support/forums/forum/events/events-calendar-pro/)

This would have given you access to private replies (which is good to know for future use).

In the meantime, exceptionally I can take a look (but not touch) with your permission.
Since posting credentials on a public forum is definitely not recommended, I would suggest you use our contact form and that you reference both this thread’s URL and my name in the contact form: https://theeventscalendar.com/contact/

Hang in there as we try to get your calendar back.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Doug,

Thanks to your information, I was able to spot and fix the issue immediately.

What is going on is that you have a “real” page called Events.

This is problematic since your calendar has to have complete exclusivity over the URL set under Events -> Settings -> General.

In this case, that meant that you had a page that was trying to use http://etruscanpress.org/dv/events/ which caused a conflict with our plugin.

You can either delete the Events page or use a different slug for it.

Let me know if that helps.

Have a great day!

Geoff B.

[Doug Martin]

Thank you so much!!! I really really appreciate all of the help you have given me on this matter.

I can’t believe it was something so simple!

Thank you again,
Doug

[Geoff B.]

Dear Doug,

I am super stoked that we were able to help you out.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts