[Geoff B.]

Good afternoon Christopher and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, there should be an order email being sent automatically when somebody purchases a ticket.

If that is not the case, could you, as a first troubleshooting step, provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Adrian and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1. RSVP events are shown as FREE (and they are not) and we cannot change that

Actually, you can change that by using the following snippet in your theme’s functions.php: https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

2. We would like event organizers to receive notifications when someone orders a ticket for their event, either immediately or once per week for example

You might want to install the following extension: https://theeventscalendar.com/content/uploads/2016/10/tribe-ext-tickets-email-options-0-4-1.zip

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Gary and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You can totally achieve that result.

What you will need to do is a calendar view customization.
You might want to read our Themer’s guide to get a sense of how that works.

In your case, it looks like you will need to modify the photo view and replace the link to the single event by tribe_get_event_website_url() (which is the event URL defined in the Edit Event screen).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Abby and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets being sent to your customers unintentionally.
I would love to help you with this topic.

There are a couple of ways you can change that:

1. Head over to Events -> Settings -> Tickets and make sure the “Try to set the status of new ticket orders to “complete” automatically” is not checked.
2. You can block them from being sent altogether using the following snippet (in your theme’s functions.php): https://gist.github.com/GeoffEW/67488cc3d5dda12a9e252e16e39191f4

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Jonathan,

Thank you for sharing the code tweak. I am sure it will benefit many other Avada users.

I am super stoked that you managed to find a workaround.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good morning Fraser,

I am super stoked that this worked for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good morning Lewis,

I am super stoked that you were able to fix this issue quickly.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Modar,

Thank you for sharing your findings.
I will have to discuss your findings with Dev and get back to you.

As for your snippet, I do trust that you were really careful in the changes you have made.

However, as you might know, we tend to want to leave no stone unturned.

Hang in there as I do that for you!

Geoff B.

[Geoff B.]

Bonsoir Grégoire,

Merci pour les voeux.

Il semble donc qu’on ait le même horaire. Mais, c’est bon signe que les affaires fonctionnent 🙂
On s’en reparle ailleurs au cours de cette semaine-là.

Curieux que cela génère une erreur 500.

Si tu es d’accord, j’aurais quelques recommandations et tests pour en savoir plus:

1. Je remarque que Event Tickets Plus est très en retard. Je t’invite à le désactiver (ce qui devrait révéler la mise à jour) et à le mettre à jour également.
2. Est-il possible d’augmenter le PHP max execution time à 300 ?
3. Est-ce que le problème subsiste avec Divi (pas le child theme) ? Avec Twenty-sixteen ?

Bonne soirée,
Geoff B.

 

[Geoff B.]

Bonsoir Sébastien,

Une petite note pour vous informer que notre nouvelle mise à jour devrait normalement empêcher la création de duplicata au niveau des organisateurs et des lieux.

Je vous invite à lire les articles suivants à ce propos:

• https://theeventscalendar.com/things-to-be-aware-of-in-version-4-4-of-the-events-calendar-event-tickets-and-premium-add-ons/
• https://theeventscalendar.com/release-events-calendar-4-4-event-tickets-4-4-premium-add-ons/#comm-tix

Bonne année!
Geoff B.

[Geoff B.]

Good evening James,

I am glad my answers have helped you get closer to your goal!

The issue I am having is it is posting the Scramble Details named twice and I can’t figure out how to remove the smaller one

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events #tribe-events-content .tribe-events-event-meta .tribe-events-meta-group-other dt {
display: none !important;
}

and also move the field up so it looks a little cleaner. Can you help me on that?

The proper way to do this would be to make a customization to the single event view.
You might want to read our Themer’s guide to get a sense of how that works.

By changing the sequence of appearance of the divs.

Short term a CSS solution to make things look better would be:

.tribe-events-event-meta .column, .tribe-events-event-meta .tribe-events-meta-group {
width: 50% !important;
}

Also, how can I change the font colors of the headers on this page and also on my calendar and list view? They default to grey and need to add some color.

I would recommend using the built-in the Events Calendar Customizer.
You can find it under Appearance > Customize > the Events Calendar

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonsoir Thierry,

Merci de nous réécrire.

Toutes mes excuses, j’ai répondu un peu rapidement la dernière fois.
Cette règle CSS ne fonctionnera que si elle est placée dans /wp-content/plugins/event-tickets/src/resources/css/tickets-attendees.css

C’est quelque chose de très rare, mais c’est le cas ici.

Voici ce que vous devez faire:

1. Utilisez un logiciel FTP ou le File Manager de votre CPanel
2. Naviguez jusqu’à /wp-content/plugins/event-tickets/src/resources/css/
3. Trouvez le fichier tickets-attendees.css
4. Remplacez-le par celui-ci: tickets-attendees

À noter, cet irritant sera corrigé lors de l’une de nos prochaines mise à jour.

Bonne soirée,
Geoff B.

[Geoff B.]

Hey James,

I am glad that helped.

As for your other question, I can totally see how it would save you a ton of time to be able to reuse the same template over and over again.

With that in mind, I would highly discourage you from reusing the same WooCommerce products (tickets) over and over again.

This can create all sorts of issues (attendee reports come to mind) and would make single capacity for each show pretty much impossible.

What you really need is the ability to either completely duplicate an event (including the tickets) or some kind of “ticket template” solution.

I know we have a ticket open for such a feature. In fact you can vote on it here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3825421-reusable-ticket-defaults-profiles-as-per-venues-a

Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, you could experiment with the different Custom post type duplication plugins to see if that could include tickets (admittedly this has not been tested). One such plugin is actually specifically made for events: https://wordpress.org/plugins/duplicate-tec-event/

As an alternative, you could have that programmed as a customization. You could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Karl and welcome back!

Thank you for reaching out to us.

We are sorry to hear about Google Maps no longer showing up on your event and venue pages.
I would love to help you with this topic.

The first thing that I am noticing is that there are 2 errors in the Google Developer console that need attention (JQuery is not defined for some reason). This might be responsible for the maps not displaying.

Secondly, could you go into one of your venues and try checking the “latitude and longitude” checkbox to see if that helps ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Fraser and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

Actually you have not missed anything, displaying that content both on the calendar view and the single event view is default behaviour.

The good news is that you can easily fix this in one of 2 ways:

1. Tweak your single-event view template to remove the “Add HTML before event content” from displaying. You might want to read our Themer’s guide to get a sense of how that works.
2. Simply hide this content from the single event view using CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single .tribe-events-before-html {display: none !important;}

Let me know how that goes.

Best regards,
Geoff B.

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