[Geoff B.]

Good evening Enzo and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I believe this might be caused by a glitch with our latest version.
Simply put, you need to go through the following steps:

1. If in the .po file you change the translation back from ‘tous’ to ‘all’,  the URL will work.
2. in \events-calendar-pro\src\Tribe\Templates\Mods\List_View.php, change

   esc_html__( ‘All %s’, ‘the-events-calendar’ )

   for

   esc_html__( ‘All %s’, ‘tribe-events-calendar-pro’ )

That should fix the issue.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Angela and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered while trying to update Event Tickets Plus. Yikes!

I would love to help you with this topic.

Provided the type of error you are encountering, it seems you will need to take a more manual approach: deactivating and deleting the plugin.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, <u>like this</u>.

Once that is done, you can simply grab a copy of the latest version of the plugin here: https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Vera and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the confusing error message you are receiving
I would love to help you with this topic.

Can you confirm if this is for http://brasileirinho.com/ ?

The reason I am asking is because according to your system information you are fully up to date,

Other than that, you are correct, your Pro license does not expire until 2017-02-25.

Hang in there as we solve this mystery together.

Best regards,

Geoff B.

[Geoff B.]

Good evening Thomas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the header changing on you.
I would love to help you with this topic.

The first thing I would recommend trying is heading over to Events -> Settings -> Display and trying out different settings from the Events Template option to see if that helps.

Could you also tell me which version of Betheme you are using ?

Hang in there as we look into this.

Best regards,

Geoff B.

[Geoff B.]

Good evening Kelly and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the maps not showing up for that community.
I would love to help you with this topic.

First off, could you go to that venue “Edit Venue” screen and check the “Use latitude and longitude” checkbox and see if that helps.

Secondly, I am noticing that the Google Maps API seems to be missing from your site (according to the Google Chrome Developer console). Please read and follow this guide: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Amy and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

If a simple deactivation/reactivation does not enable you to upgrade the plugin, then yes.
Please deactivate and delete the Pro plugin.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, <u>like this</u>.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hello again Russell,

I will gladly answer your questions.

1. I am selling tickets to an event, but there is a minimum quantity requirement of 4. How do I set this up ?

The easiest way to do this would be via a WooCommerce third-party plugin that let’s you specify quantity rules for every product (including tickets). Here’s one of them (untested): https://wordpress.org/plugins/woocommerce-incremental-product-quantities/

Next, I want to be able to give customers who have previously bought tickets the ability to add tickets to their order, whether it be 1 or 100. Bearing in mind, point 1, how would I set this up ?

I am unfortunately unclear on what you mean by that.

Do you mean:

1. The quantity requirement of minimum 4 would fall for these customers ?
2. You would want tickets added to a past order ?

Could you clarify ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Steph and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the images not filling up the whole space on your website.
I would love to help you with this topic.

From what I can see, it looks like your theme or some setting is forcing thumbnail versions of your images. If you look at the html, there also seems to be a forced resize at play.

You could either:

1. Use a third-party plugin such as https://wordpress.org/plugins/simple-image-sizes/ to try to regain control
2. Define a different thumbnail size and regenerate those thumbnails.

Could you also send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Valentina and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the 404 error message your client is getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We apologize for the inconvenience caused by this glitch
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

In the meantime, if in the .po file you change the translation back from ‘tutti’ to ‘all’, then the URL will show the English version.

Let me know if that works.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Gerardo and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

1. The date format in the Week View: it still appears with the English sufix (“st”,”nd”,”rd”)

This can be tackled at one of 3 levels:

1. The date format found under Settings > General in WP-admin
2. The date format found under Events -> Settings -> Display in WP-admin
3. The date format found defined in your WordPress theme

2. Some labels in the standard Filter Bar: including SOME of the “tribe-bar-views-list” options

This can be due to the fact that our latest release had some issues with the language files delivered in the latest update.

This is impacting Core, Pro, Community and Community Tickets.

Even the files on http://translations.theeventscalendar.com/projects are not right

The workaround for now will be to update the po file from the pot file
This can be done in Poedit using Catalog > Update from pot file

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Max and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing while using our plugins with your theme. Yikes!

I would love to help you with this topic.

The first thing I would recommend is upgrading all of your the Events Calendar plugins to the latest version (4.4 and 4.4.0.1).

Secondly, you can totally embed the full calendar or the widgets in any page using shortcodes. Check it out:

1. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
2. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Rosalyn and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about some of the maps not showing up properly on your website.
I would love to help you with this topic.

I am going to use https://kinesiology.co.uk/event/bexley-kent-kinesiology-taster-event-3/ as an example.

Could you :

1. Go to the “Edit Venue” page for that venue and try checking the “Use latitude and longitude” checkboxes ?
2. Send me a screenshot of that Edit venue screen ?

Hang in there as we try to figure this one out.

Best regards,

Geoff B.

[Geoff B.]

Good evening Russel and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a couple of things worth trying:

1. See if the following helps out: https://theeventscalendar.com/knowledgebase/changing-the-order-of-tickets/
2. You could always try to sort them directly in WooCommerce (using something like the custom post order plugin)
3. If none of that fails, you could trick the event by manually changing the published date of tickets directly in WooCommerce

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jared and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe Brian’s great suggestion is the way to go.

Basically, the actual transactional part of selling tickets is left to WooCommerce completely.
This means that a lot of its add-ons will be fully compatible with our tickets.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Matt and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you can no longer properly interface with Visual Composer after Community Event’s latest update. I would love to help you with this topic.

As a first step, you could roll Community Events back to 4.3.2 to see if that helps: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Secondly, could you see if checking the “Include events in main blog loop” box under Events -> Settings -> General helps with that ?

Best regards,

Geoff B.

 

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