[Geoff B.]

Good evening Sarah,

Thank you for writing back.

To the best of my knowledge, the answer is no. This was not a built-in feature.
Maybe it was part of Event Rocket ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jennifer and welcome back!

Thank you for reaching out to us.

I am sorry to hear that you have encountered that bug too. Yikes!
I would love to help you with this topic.

I am not sure if you know, but there is a workaround available for that glitch (until the fix is released).

You could simply downgrade the Community Events plugin.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Unfortunately, I cannot commit to a release date at this point.
But stay tuned, you will be contacted when the fix is released.

On a different note, nice catch on the instructions! I will have that updated.
Thank you!

Have a great day!

Geoff B.

[Geoff B.]

Good evening Fabio and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

– if we do “do_shortcode()” does it work in a page template?

Yes, absolutely.

– if we navigate througout the months, will the menu remain opened as in the image attached?

It looks like you will probably want to use our Pro widgets shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

The mini-calendar widget seems perfect for that purpose.

As for how it looks, you can tweak it as much as you want.

To do that you simply need to use a template customization of the view you want to modify.
You might want to read our Themer’s guide to get a sense of how that works.

– can we call the shortcode via ajax?

If you have a way to execute normal WordPress shortcodes via Ajax, then these shortcodes should work as well.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Ron and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the glitch you are experiencing that is preventing you from adding Venue Info. Yikes!

I would love to help you with this topic.

You did not mention, but I believe you are talking about the front-end Community Events Interface ( http://designapplause.com/events/community/add ).

If that is not the case, please let me know.

With that assumption, the first thing I would recommend is downgrading Community Events to version 4.3.2:

• https://theeventscalendar.com/my-account/downloads/
• https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

If that does not help , it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the ticket purchasing interface does not look good on all devices on your website.

I would love to help you pursue this topic a bit further.

You are right.

Ideally, you would want to define CSS rules for every possible view: Phone portrait, phone landscape, Table Portrait, Tablet landscape.

While at it, it is also good practice to run several tests with different make and models.

In other words, the above CSS is indeed a good start.
But it looks like there would need to be other rules defined to cover the different possibilities with your specific theme.

If you can provide me with the URL of a real or dummy upcoming event that has a WooCommerce ticket on your site, I’ll gladly get you started on the right track towards that purpose.

Best regards,

Geoff B.

[Geoff B.]

Good evening Gergana and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

My question is if there is a way to create the Event tickets plus directly as normal product ready for shipping( current status: products are created as virtual products).

The short answer is yes. You can achieve that using a snippet in your theme’s functions.php.

 

We don’t have one crafted specifically for that yet. However, I believe you could adapt the following one easily: https://gist.github.com/jesseeproductions/5768685acc4cd48cdd81

That snippet Sets Catalog visibility to Catalog/search for all newly created Tickets

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening MJ and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I am pretty sure that would be possible. I would recommend reading this: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Basically, using a plugin such as Members alongside WooCommerce Memberships (provided you set the groups properly) should allow you to restrict each Event to the audience of your choice.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Matthew and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you have encountered that caused Google Maps to stop working properly.

I would love to help you with this topic.

I just went ahead and looked at your website.
Let’s use http://www.catholic-chaplaincy.org.uk/mass-time/chapel-st-thomas-12-15pm-weekday-mass/2017-01-20/ as an example

If you head to the “Edit Event” screen for that event, can you tell me if the Google Maps boxes are checked ? If not, please check them and update the event.

If that does not solve it, still from that screen, try clicking on “Edit Venue” which is going to lead you to the “Edit Venue” page.

Check if the Google maps related checkbox are activated. If not, please check them and update the venue.

If that does not solve it, still from that screen, try clicking on “Use latitude and longitude” checkbox and see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Pamela,

First off, I am terribly sorry about the difficulties we have encountered while trying to get support on track for your issue.

I believe that some of my replies are not making it to your email somehow (probably caused by a spam filter).

For that reason, I would recommend logging in to your the Events Calendar account and coming to this support thread directly (as opposed to relying on emails).

still awaiting response from Geoff. He asked me for information but told me
to click Private. I show no function to do that. Responded early
yesterday, still no response. Please advise. Thank you.l

Actually, I did reply, as you can see here: https://theeventscalendar.com/support/forums/topic/images/#post-1220425

THIS IS VERY SERIOUS. I WAS PROMISED A RESPONSE DAYS AGO. MY SIGHT CANNOT
ACCEPT MEMBERSHIPS OR MONEY WITH THE COMPLICATIONS OF THIS PLUGIN.

I totally understand the frustration which is quite unintended on our end.

I share the same goal as you: solve this as quickly as possible.
However, it looks like your email client is blocking my replies.

As soon as I have a hold of the requested information we should be able to move quickly.

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Kelly,

I am super stoked that this worked for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Brian,

I am marking this as “Pending Fix” at your request.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Vonda,

I am simply following up on this one. Did the downgrade help ?

Additionally, we are looking at releasing a fix for users that I believe might help with this issue.

You will be contacted as soon as the release is out (which is a matter of days).

Hang in there!

Geoff B.

[Geoff B.]

Good evening Damien,

I am pretty sure you can achieve what you are looking for with my colleague Andras’ snippet: https://theeventscalendar.com/support/forums/topic/show-a-price-in-rsvp-mode/#post-1174666

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Yulia,

Thank you for the additional information.

I am noticing that there was a notable increase in the number of plugins activated between the first and second system information info.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

I realize this is time consuming, but it’s the quickest way to get to the bottom of this while I communicate your info to Dev.

Let me know what you find out.

Have a great day!

Geoff B.

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