Just upgraded to pro and now display of google maps not working

[Matthew]

The settings page said that all my venues didn’t have geo data, or something to this effect, I clicked a button to remedy this, which it said it had done, but when I looked at the event or venue page the google map had stopped working with the error message: Sorry! Something went wrong.
This page didn’t load Google Maps correctly. See the JavaScript console for technical details.

Any ideas?

Thanks

Matt

[Geoff B.]

Good evening Matthew and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you have encountered that caused Google Maps to stop working properly.

I would love to help you with this topic.

I just went ahead and looked at your website.
Let’s use http://www.catholic-chaplaincy.org.uk/mass-time/chapel-st-thomas-12-15pm-weekday-mass/2017-01-20/ as an example

If you head to the “Edit Event” screen for that event, can you tell me if the Google Maps boxes are checked ? If not, please check them and update the event.

If that does not solve it, still from that screen, try clicking on “Edit Venue” which is going to lead you to the “Edit Venue” page.

Check if the Google maps related checkbox are activated. If not, please check them and update the venue.

If that does not solve it, still from that screen, try clicking on “Use latitude and longitude” checkbox and see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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