Venue Details Greyed Out – Can\'t add new venue info

[designapplause]

topic title says it all i think.

[Geoff B.]

Good evening Ron and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the glitch you are experiencing that is preventing you from adding Venue Info. Yikes!

I would love to help you with this topic.

You did not mention, but I believe you are talking about the front-end Community Events Interface ( http://designapplause.com/events/community/add ).

If that is not the case, please let me know.

With that assumption, the first thing I would recommend is downgrading Community Events to version 4.3.2:

• https://theeventscalendar.com/my-account/downloads/
• https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

If that does not help , it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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