Home › Forums › Ticket Products › Event Tickets Plus › Event Ticket Plus – not able to update.
- This topic has 5 replies, 4 voices, and was last updated 7 years, 2 months ago by arangela.
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January 18, 2017 at 9:20 am #1220297arangelaParticipant
Hello –
I recently moved from Woo Tickets to Event Tickets Plus and have not been able to update ET+. I am receiving the following message when i try to update the plugin:
An error occurred while updating Event Tickets Plus: Update package not available.
I have it installed on a multisite, however, only my main site on the multisite is using e-commerce. I’ve checked that my single use API key is not accidentally entered on the other sites.
Not sure what to try next.January 18, 2017 at 11:36 pm #1220780Geoff B.MemberGood evening Angela and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the issues you have encountered while trying to update Event Tickets Plus. Yikes!
I would love to help you with this topic.
Provided the type of error you are encountering, it seems you will need to take a more manual approach: deactivating and deleting the plugin.
Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.
FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).
You can also see the difference when you click to delete a plugin, <u>like this</u>.
Once that is done, you can simply grab a copy of the latest version of the plugin here: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
Let me know how that goes.
Best regards,
Geoff B.January 19, 2017 at 7:20 am #1220922arangelaParticipantDeleting the plugin and re-adding it seems to have worked to get it updated. But, I now have a message saying:
It looks like you’re using Event Tickets Plus, but the license keys you supplied do not appear to be valid or are missing. Please review and fix so that you can always have access to our latest versions!I re-entered my key, and the key is valid. any thoughts as to what to do next?
January 19, 2017 at 9:41 pm #1221335Geoff B.MemberGood evening Angela,
I am super stoked that the procedure helped you get the upgrade done!
Let’s work on fixing the license key issue.
I would recommend reading the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
You might want to try to disconnect and reconnect the license key.
Let me know if that helps.
Have a great day!
Geoff B.
February 10, 2017 at 8:35 am #1232900Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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