Some maps not loading

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  • January 17, 2017 at 4:08 pm #1219945
    thamesidemedia
    Participant

    I have a site where some maps are loading and some aren’t. The map boxes are all ticked, and a Google Maps API key is in the settings. I have tried creating several fresh keys.

    NB The Google Maps API key generation page is different to your documentation.

    Hope you can help.

    January 18, 2017 at 1:27 pm #1220479
    Geoff B.
    Member

    Good afternoon Rosalyn and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about some of the maps not showing up properly on your website.
    I would love to help you with this topic.

    I am going to use https://kinesiology.co.uk/event/bexley-kent-kinesiology-taster-event-3/ as an example.

    Could you :

    1. Go to the “Edit Venue” page for that venue and try checking the “Use latitude and longitude” checkboxes ?
    2. Send me a screenshot of that Edit venue screen ?

    Hang in there as we try to figure this one out.

    Best regards,

    Geoff B.

    January 18, 2017 at 1:53 pm #1220507
    thamesidemedia
    Participant

    Hi,

    Thanks for looking into this. A better example of where it isn’t loading is this page:

    Kinesiology Foundation Course – Plymouth

    And this is a screen grab from the Edit Venue page where I’ve checked the Use latitude and longitude checkbox.

    January 19, 2017 at 10:16 pm #1221362
    Geoff B.
    Member

    Good evening Rosalyn,

    Thank you for writing back.

    I am not sure if you tried to send a screen grab along with your example URL.
    If you did, it looks like it got lost somewhere in the process unfortunately.

    Could you try resending that screen grab via a link to Dropbox or Google Drive perhaps ?

    In any case, I went ahead and visited the example URL you just gave me and the maps displays on my end.

    Is it possible you have changed something since then ? Or perhaps, the WP engine cache has been refreshed ?

    Best regards,

    Geoff B.

    February 10, 2017 at 8:35 am #1232904
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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