[Geoff B.]

Good evening Stefan,

Thank you for writing back and for clarifying what you meant.

Actually, I did understand what you meant correctly.
However, the strings for both the backend and the Community forms come from the same language file ( the Events Calendar ).

If that does not work properly (as that seems to be the case for you), it means that:

1. The language files need updating (from the POT file), especially if you have them in /wp-content/languages/ or /wp-content/languages/plugins/
2. Your theme or theme customization is overriding the strings or the date format.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, after a backup of your language files, could you try replacing them with these: Swedish update

Best regards,

Geoff B.

[Geoff B.]

Hello again Thomas,

I am sorry that last piece of CSS did not help.

How about this one ?
.tribe-events-style-full .woocommerce .quantity input {
border-bottom: 1px solid !important;
}

Best regards,

Geoff B.

[Geoff B.]

Good evening Stuart,

Thank you for writing back.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

To clarify, we are excited about our customers customizing our plugins to their needs.
But, we unfortunately do not provide complete support for customization.

With that in mind, my favorite source of inspiration for that stuff is stackoverflow: http://stackoverflow.com/questions/1021306/using-jquery-to-limit-the-number-of-list-elements

If coding is not your thing, you could hire one of our recommended customizers to do the customization for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Crystal,

Thank you for the credentials.

I was able to log in and I believe I have found the cause of the issue. For some reason, the snippet is not in your theme’s functions.php.

You can see that if you go to http://www.copasokc.org/wp-admin/theme-editor.php?file=functions.php&theme=bridge and open up functions.php

Here is what I would recommend:

1. Add the snippet (minus the opening PHP tag) using that interface
2. Better yet, create a child theme (this way you will not lose changes with every theme update) and use the snippet in the child theme functions.php file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Teddy,

Thank you for the additional information.

So I went ahead and tested your theme on my end.
The good news is that with an identical ticket, everything worked.

Ideally, the best way to pinpoint what the exact cause of the issue is would be to have a staging / test clone of your live website. If your webhost could set that up for you, it would be awesome.

If not, based on the behaviour of your site, here are the top 3 things I would recommend fixing:

1. Uncaught SyntaxError: Unexpected token <
2. Uncaught TypeError: Cannot read property ‘replace’ of undefined
   at Object.my.render_fields (eval at <anonymous> (www.tourdeslakes.com/:1), <anonymous>:1:1613)
   at Object.my.set_quantity (eval at <anonymous> (www.tourdeslakes.com/:1), <anonymous>:1:2394)
   at HTMLInputElement.my.event.quantity_changed (eval at <anonymous> (www.tourdeslakes.com/:1), <anonymous>:1:3066)
   at HTMLFormElement.dispatch (jquery.js:1)
   at HTMLFormElement.r.handle (jquery.js:1)
   at Object.trigger (jquery.js:1)
   at Object.a.event.trigger (jquery-migrate.min.js:1)
   at HTMLInputElement.<anonymous> (jquery.js:1)
   at Function.each (jquery.js:1)
   at a.fn.init.each (jquery.js:1)
3. PHP max_execution_time = 0 (please increase to at least 30, ideally 300).

So in short, once these are cleared, the fieldset should appear.

The likely culprits are:

1. Sumo Me
2. Some options of Jetpack
3. Artbees Themes Captcha
4. Modified Visual Composer

I understand you have already run some conflict tests, but could you try deactivating all non the Events Calendar plugins and seeing if the Google Messages are still in place ?

As suggested, please backup your database before and make sure you use a maintenance plugin.

Hang in there!
Geoff B.

[Geoff B.]

Good evening Adrian,

Thank you for writing back and for running those tests.

The next step would require the use of our private replies.

Unfortunately, it seems that you have logged this thread in the pre-sales forum which does not have that functionality.

In the future, I would recommend opening a premium forum thread: https://theeventscalendar.com/support/forums/forum/event-tickets/event-tickets-plus/

Here is what I would need: could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

As a first troubleshooting step, could you also please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

For now, could you please send that through our website’s contact form and reference this thread.

Hang in there!
Geoff B.

[Geoff B.]

Good afternoon Derek,

Thank you for the additional details.

The good news is that it is possible to move the ticket form around.
Here’s are a couple of ways of how to do that:

• https://theeventscalendar.com/knowledgebase/moving-rsvp-ticket-forms/
• https://gist.github.com/cliffordp/f95b520a71635fd4e9d73eb2af73bd5e

Ultimately, you are right, a shortcode would be the most flexible way to go about this.
The issue is that it would need to be a the Events Calendar shortcode.

This is because the additional fields are part of the Events Calendar plugin.
For that reason, a normal EDD shortcode won’t do the trick (unless it’s customized).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Randy,

I am glad it is getting better.

You are right about the sequence of events. Yikes.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

As per your second question, yes it is possible to have that in a maintenance-free way.
What you need to do is follow this guide: https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Roshan,

I am glad to hear you are finding workarounds.

To answer your tribe-bar related question, the issue comes from some custom CSS on your site.

.tribe-bar-disabled #tribe-bar-form #tribe-bar-views+.tribe-bar-filters {
left: auto;
width: 50%;
}

So the solution is to review how your custom CSS was done or revert back to ours.
At the very least, adding the following with help

.tribe-bar-disabled #tribe-bar-form #tribe-bar-views+.tribe-bar-filters {
left: 50%;
right: 50%;
width: 50%;
}

how can I stop the “Event Categorys” “Event Tags” to show in the details section of a single event? I want to use them to sort privately.

The easiest way to do that would be to remove them from the single event view by using a template override.

Avada is already doing that. You might want to read our Themer’s guide to get a sense of how that works.

So, in short, what you need to do is:

1. Make sure you are using an Avada Child theme
2. Copy their /tribe-events/ folder over to your child theme
3. Remove anything you do not want from the single event view

You could also use CSS for that

.single-tribe_events .tribe-events-event-categories, .single-tribe_events .tribe-event-tags {display:none !important}

.single-tribe_events .tribe-events-meta-group-details dl dt+dd+dt+dd+dt+dd+dt {display:none !important}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Thomas and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes.

You can tweak any view of our calendar to your liking.
You might want to read our Themer’s guide to get a sense of how that works.

Additionally, in case you did not already know, you can also embed full calendar view wherever you like: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Math,

I am glad this was helpful to you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Bonsoir Thierry,

Merci pour ces précisions, je vais donc poursuivre mes tests.

Bon week-end,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Michael,

Thank you for your reply.

We do not tackle customization work ourselves, but check this out: https://theeventscalendar.com/knowledgebase/find-a-customizer/

Have a good weekend,

Geoff B.

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