[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Giacomo and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I can’t understand why all pages related to tribe events do not show the header menu and the right sidebar that’s showing all along my site…
where the file to be edited?

This be caused by 2 things:

1. Head over to Events -> Settings -> Display and see if changing the setting for Events Template fixes the issue.
2. If not, then it is likely that your WordPress theme provides it’s archive.php template to render the event pages. I am pretty certain that this archive.php does not call the header or the sidebar.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Have a good weekend,

Geoff B.

 

[Geoff B.]

Good evening James and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, I believe some simple CSS could work.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.home .span_1_of_3 {
width: 30%;
float: left;
display: block;
}

.home .span_2_of_3 {
width: 60%;
float: left;
display: block;
}

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Stuart and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Your idea of adding a CSS class is really good.

What you could then do is have CSS rules that use the !important and are very specific.
Basically, the goal is to make sure that if that CSS class exists, your CSS has priority.

As a side note, you might want to look into the following great example of how somebody customized the photo view: https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon Chip,

Would it be possible to send copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

This way I could point you in the right direction.

Have a good weekend,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Crystal,

I am sorry that this code did not work for you.
I must say I am a bit surprised since I tested the code myself.

To troubleshoot further, could you tell me:

1. What version of Bridge you are using ?
2. If it is possible to get temporary credentials (in a private reply) so that I can actually play with the RSVP example you have sent me ?

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Jason and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

All of these are easy to handle with some CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-day .tribe-events-day-time-slot h5 {
color: #000 !important;

}

.tribe-events-list .time-details {
font-size: 16px;
}

.tribe-events-meta-group-organizer dt {display: none}

.tribe-events-meta-group-organizer .tribe-organizer-email {display: none}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Randy and welcome back!

I just went ahead and took a look at http://riteacademy.com/events/.

From what I can see, all the images look great. Did you change anything since writing ?

Perhaps a browser cache or website cache issue ?

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon David,

Thank you for writing back.

Ok, so what? We can make the updates manually, but at the moment I’ve no great desire or interest in making updates – I just want to get our licence and website working like it was.

Perhaps I miscommunicated what I meant. Let me try to clarify.

1. When you are using anything but a true multisite license on a site that is part of a multisite install, you will get the following message:

   Thank you! You have enabled a valid license. It looks like you are using this license within a multisite network. If you have 11 or more subsites, want network-level management, and/or require automatic updates, you need to upgrade to a multisite license. Read more about license options.”

   This is not a bug, but rather a limitation on how our licensing works on multisite installations.

2. The only way to get rid of the message above is to purchase a multisite license (which it appears you do not have a need for provided the number of sites using our products).

Will the problem with our site be fixed when you fix this
problem? How long will that be? Is there a workaround solution in the meantime. Will my upgrade be extended to compensate for this? Should the upgrade be refunded?

The only issue we currently have is that the messages might be confusing.
There is actually no loss of functionality involved.

Our work will be to make the messages clearer and more accurate based on each customer’s situation.

Simply put, as long as you have the latest version of our plugins installed (manually), you can ignore these messages.

And yes, you will be notified as soon as a fix on the messages is out.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Teddy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets fieldsets not showing up on your install. Yikes!
I would love to help you with this topic.

Based on the error messages in the Google Developer console, it looks like there are several Javascript based errors that need fixing.

These are likely interfering with the display of the fieldsets.

I am pretty sure that these stem from some type of conflict (probably at the theme level).

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Roland and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced finding the event submission form.
I would love to help you with this topic.

Normally you should be able to get that URL straight from Events -> Settings -> Community.

Based on your system information, it looks like that URL is http://perennialgrowth.com/events/community/add

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I am interested in purchasing the multi site calendar, but am trying to find if I’m able to customize in the way I need to.

You are in luck, we built our products so that they are highly customizable.

You can read about this here: https://theeventscalendar.com/customizations/

From that page, you might want to read our Themer’s guide to get a sense of how that works.

I’m looking to include fields such as intended audience, what credits are offered,

These sound like they could be handled with the Events Calendar Pro additional fields: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

also add buttons that can enable us to pull data after on specific programs or activities (interprofessional programs, single specialty programs, deliberate practice activities).

This would be code of your own. Using the themer’s guide should help you out.

If coding is not really your thing, you could hire one of our recommended customizers to do the customization for you.

Also, do you offer non-profit discounts?

You can read all about that here: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon Geoff and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the field not showing up on your tickets. Yikes!
I would love to help you with this topic.

In fact, the normal fields are not showing up as well.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me what is the start sale date of your RSVP tickets ?

Have a good weekend,

Geoff B.

[Geoff B.]

Good afternoon Math and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Is this possible with a snippet or this is full customization?

The short answer is that this would have to be done outside of our plugins.
More specifically, this is something that would be handled at a WooCommerce level.

It would probably require some level of customization or manual process to work.

I would recommend checking on the following plugins as a starting point:

1. https://wordpress.org/plugins/wc-vendors/
2. https://codecanyon.net/item/shop-as-customer-for-woocommerce/7043722

Aside from that, the only thing I can do is recommend you hire one of our recommended customizers to do the customization for you.

Have a great day!

Geoff B.

[Author]

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