[Geoff B.]

Good afternoon Stephan,

I am super stoked that took care of the issue for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Rhonda!

I am super stoked that this did the trick for you!

As a side note, I have been with the Events Calendar for less time than you have been a client :-p

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Paul,

Just a quick note to let you know I have not forgotten about you.
Changing just one of the URL on an existing staging site proved to be more complex than expected.

I am rebuilding a new environment from scratch. Hopefully that will help.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Tony,

Thank you for writing back and going through these steps.

Hopefully, setting up the token will fix the issue.

Let me know if it does indeed kick in automatically.

Best regards,

Geoff B.

[Geoff B.]

Good evening Lee,

Thank you for writing back and for the files.

I was able to run some tests. On my end, I am able to use the previous and next month links, but things are forced to the photo view because of your customizations.

In short, your issue might be two-fold:

1. You are still using WooTickets. We no longer support this plugin with WooCommerce 3. I would highly recommend switching to Event Tickets Plus (which replaces it).
   Here is an article on that topic: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/
2. There are some customizations in your theme that might need to be updated to work properly with the latest version of our code.

   The simplest solution would be to remove them one by one to see which one breaks the link.

   As stated before, you might want to temporarily rename /tribe-events/ to  /z_tribe-events/ in your theme.

   Additionally, please comment or remove any customization in the functions.php file of your theme (the sections that contain the “tribe” string) or at least remove the customizations that are related to the next and previous link (they are pretty obvious).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sarah,

Thank you for writing back.

From the looks of it, you found how to display the names and gravatar of attendees. Kudos!

Let me know if there is anything else I can help you with on this topic.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tibor,

Thank you for writing back.
I totally understand your disappointment and I truly wish that we had an alternative to offer.

The only thing that I can think of, off the top of my head would be to try to use Polylang instead of WPML with our plugins.

Although this is officially not supported (at least yet), I know for a fact many of our customers have successfully been able to have Event Tickets Plus working for them.

Perhaps, you would want to give this a test run before I process your refund ?

As to the excerpt from the screenshot, these 2 statements are actually true.
Our plugins are internationalized and ready for translation.

However, compatibility with a third-party such as WPML requires more than these 2 things to work unfortunately. As you can imagine, we would also love to achieve such compatibility as soon as possible.

Best regards,

Geoff B.

[Geoff B.]

 

Good evening and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can Ticket plus support selling of a movie ticket that runs 3 times a day for 1 month?

Yes, it can.

I came across a note that “Ticket plus will not support recurring events at this time”. I’m wondering, if I need to create a separate event for each movie show?

That is correct. For now, we do not truly support tickets with recurring events, but we are working on it.

The only thing that is supported would be to have a single set of tickets for the whole series of recurring of events. In your case, that would be unadvisable.

But, what you could do is create the series and then “break” each event from the series of recurring event. In other words, that would save you time in event creation.

Once that is done, you can simply add distinct tickets to each event.

or is there a date picker available o choose the movie date/timings for placing order for a movie show?

That could probably be done, but it would have to be through a customization or some kind of form plugin that ties to the different events URLs.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Heather and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

table.tribe-events-tickets tr .woocommerce {
width: 40% !important;
}

But you should totally contact the good folks at Avada to let them know about this.

Also do you know why the heading would be so tiny?

I am not sure, but it sounds like the Avada CSS is overtaking the Events Calendar CSS.

Try this:

.tribe-events-style-full.tribe-events-style-theme h2.tribe-events-tickets-title {
font-size: 28px !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Michael and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website).

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows you to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Mel and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Issue 1: The page works fine BUT the text and images are too large? See attached pic. How can I make this all smaller?

Well, simply put, there is a fixed width on the featured images in the photo view.

You could either:

1. Use the following approach to normalize the images: https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/
2. Use featured images that have a common ratio (not the same size, but the same height to width ratio).

As for the text, this can be controlled via manual excerpts: https://theeventscalendar.com/the-trouble-with-excerpts/

Issue 2: At the top of the page is the title: “Upcoming Events › Upcoming”. I want to remove this, it looks ugly.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-photo h2.tribe-events-page-title {display:none !important}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Cody and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You can absolutely tweak any view to your liking using a combination of CSS rules and template override. Including the mini calendar widget.

You might want to read our Themer’s guide to get a sense of how that works.

Simply put, you make a copy of the view file and edit away. In your case, that would mean changing the order of the different elements to your liking.

Let me know if that helps.

Have a great day!

Geoff B.

 

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