[Geoff B.]

Good evening Cory and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe what is going on is that there are a couple of Google Maps related messages showing in Google Chrome’s developer console.

Solving these (especially the “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”) issue should get you one step closer to resolution.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Adam and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Provide you have the very latest version of the files, you simply need to look for the different variations of the “%s Category” string.

Here are a couple of related interesting reads:

1. https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
2. https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Lee and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 message you are receiving.
I would love to help you with this topic.

In all likelihood, this is caused by some customization present in your theme that requires updating.

Could you please send me a copy of the latest version of your WordPress theme AND child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

If you want to get a head start, try renaming  /tribe-events/ to  /z_tribe-events/ in your theme or child theme.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good morning Stephan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while attempting to upgrade our plugins.
I would love to help you with this topic.

I can see that you placed an order for the the renewal of a business license for the Events Calendar.

You are right, somehow that did not result in the license being updated accordingly.
Our apologies.

I just went ahead and fixed that for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Tibor and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I am not sure if you are aware of this, but we do not offer WPML support for Event Tickets Plus yet: https://theeventscalendar.com/knowledgebase/wpml-support/

 

This feature is scheduled to be release later this year. Initially we planned for spring, but there was  some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

+ I can’t find the ticket e-mail subject line in WPML’s String translation.

This is “normal” at this point. Your best shot would be to hardcode the subject line based on the language using a template override.

You might want to read our Themer’s guide to get a sense of how that works.

And I need that solution in 3 hours.

I do understand how stressful it can be to be on a tight deadline.

Alas, we were not able to do this for a couple of reasons:

1. We only provide support on weekdays at the time of writing
2. Even though we try to provide the fastest support possible to our customers, the official turnaround time is usually closer to 24 hours. In fact, you can read about it here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Ruud and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Any way to prevents this. Ideally, both have their own intro.

You are right, at this point, there is only 1 pre-HTML for every possible screen.

However, you could add specific HTML to the Community Events page using a custom page template. You might want to read our Themer’s guide to get a sense of how that works.

Basically, you can override the template in place and add your custom HTML where you see fit.

Alternatively, I´d like to hide the intor text for the community events page.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-community-events .tribe-events-before-html {display: none !important}

Of course, any help translating the plugins is always welcome, especially since that benefits everybody.

You can read about how that process works here: https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

In the meantime, I believe the Community Events translation in Dutch is fairly advanced (91%). You can see it here: http://translations.theeventscalendar.com/projects/tribe-events-community

If, for some reason, you are noticing that all of these translations are not displaying on your site, please let me know so that we can help you fix that.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning William and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are 2 ways to achieve this:

1. Create a customized view. You might want to read our Themer’s guide to get a sense of how that works.
2. Simply using CSS to hide the links

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:
#tribe-events-footer .tribe-events-sub-nav, #tribe-events-header .tribe-events-sub-nav {
display:none !important;
}

or if you simply want this to apply to single events

.single-tribe_events #tribe-events-footer .tribe-events-sub-nav, .single-tribe_events #tribe-events-header .tribe-events-sub-nav {
display:none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Bill and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the layout of the events list not displaying properly in the backend of your site. I would love to help you with this topic.

This is typically caused by too many columns competing for space (especially on installs that have Yoast SEO present).

The good news is that you can easily fix this by removing unnecessary columns using “Screen Options” and turning off the Yoast columns (see the screenshot below – it’s for the menu screen, but the principle is the same)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Rhonda and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the layout of the events list not displaying properly in the backend of your site. I would love to help you with this topic.

This is typically caused by too many columns competing for space (especially on installs that have Yoast SEO present).

The good news is that you can easily fix this by removing unnecessary columns using “Screen Options” and turning off the Yoast columns (see the screenshot below – it’s for the menu screen, but the principle is the same)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Melanie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the layout of the events list not displaying properly in the backend of your site. I would love to help you with this topic.

This is typically caused by too many columns competing for space (especially on installs that have Yoast SEO present).

The good news is that you can easily fix this by removing unnecessary columns using “Screen Options” and turning off the Yoast columns (see the screenshot below – it’s for the menu screen, but the principle is the same)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Rick,

I am super stocked that we managed to help you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Paul,

That is a good point about the system information.
Totally my bad.

As a side note, I did encounter many themes that do interfere greatly with basic behaviours of our plugins.
I simply wanted to leave no stone unturned.

With that in mind, I believe I might have found the cause of the issue.
I believe the issue comes from the discrepancy between WordPress Address (URL) and Site Address (URL).

I will run some additional tests on my end, but it looks like the extra “/wp/” in the URL might be breaking the functionality.

If so, I will absolutely open a ticket for that.

Hang tight as I run these tests.

Thank you for your patience.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Lennart,

Thank you for writing back.

I see what you mean. However, I am not yet able to reproduce it on my end, unfortunately.

There are however, a few avenues I would like to explore with you to troubleshoot:

1. I noticed your PHP max execution time is set to zero max_execution_time = 0. Please look into that
2. What version of Avada are you using ?
3. If possible, I would totally remove the version of our plugin that comes with Avada and install a brand new downloaded version of our basic plugin.

Let me know how that goes.

Best regards,
Geoff B.

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