License renewed, not able to download

[Stephan]

Hi there,

I’ve just upgrade my license and tried to download the plugin, but I get the following message:

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

Also, in my License Key page the option of upgrading is still there.
Hoping you can resolve this soon!

Thank you,
Stephan Jordan

[Geoff B.]

Good morning Stephan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while attempting to upgrade our plugins.
I would love to help you with this topic.

I can see that you placed an order for the the renewal of a business license for the Events Calendar.

You are right, somehow that did not result in the license being updated accordingly.
Our apologies.

I just went ahead and fixed that for you.

Let me know how that goes.

Best regards,
Geoff B.

[Stephan]

Works like a charm, thanks Geoff!

[Geoff B.]

Good afternoon Stephan,

I am super stoked that took care of the issue for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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