[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Ann and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the display not being as expected with featured image.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will allow me to see the issue “live”.

I am using the HB-Themes Highend theme 3.3.7.2.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

I would prefer that checking the featured event option not re-size the image at all

I am pretty confident we can come up with a solution that works for you.
I will be able to tell you what approach is the most efficient once I can see and reproduce things on my end.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Tony,

I am sorry to hear that the token update did not fix the issue.

So do I need to go and delete all my entries and re-enter them?

As much as possible, we do try to avoid our customers from having to process things manually.

With that in mind, I believe that there are a couple of other things that are worth trying out.
The most ideal situation would be to test these on a testing/staging copy of your site:

1. We have released a couple of upgrades that include enhancements and bugfixes to the Events Aggregator Service. I believe this might be worth a try.
2. If you could try deleting one of the problematic automated imports and recreating it after the update, that would be awesome.
3. A second thing that would be worth a try is a version of what you are suggesting: Deleting all events from a specific FB feed and running the import again (make sure you do a database backup before you do that).

If none of that works, I believe we should take a look at how CRON jobs are run on your sites.
I have seen instances of servers that had a cap on how many jobs are allowed to be executed per day.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Joseph,

That’s awesome!

Is there anything else I can help you with today ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Oscar,

I am super stoked that this seems to fix things for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Nik,

Thank you for writing back and providing more information.

I have already put all system info in this post.
Do i have to do that again?

Actually, for some strange reason, your latest system info did not make it to this specific ticket.

I am not sure if something is getting blocked along the way. But in any case, providing that info every time a ticket is opened is super useful to the troubleshooting process.

my shortcode:
[tribe_events view=”photo” category=”intro”]

Normally, that should not result in a different layout at all.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

i am working in this css:
wp-content/themes/…/tribe-events/pro/tribe-events-pro.css

I would strongly advise against changing that CSS directly.

Depending on what you are after, you might want to play around with the first 2 settings in Events -> Settings -> Display,

And, if you need to add CSS or tweak it, it is a better practice do to so in your child theme’s CSS or Custom CSS option.

The main reason behind this is to make sure your changes are kept when you upgrade the plugin.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Sarah,

As promised, here is a revised version of the snippet that should do exactly what you are looking for: https://gist.github.com/GeoffEW/e6f41d41d7930c8e63642aeadcfb29b8

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Titus and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

@media screen and (max-width: 568px) {
.tribe-events-list .tribe-events-event-image {
float: none !important;
margin: 0 auto 0 auto !important;
text-align: center;
display: block !important;
}
}
Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jaiden and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not showing up on your event.
I would love to help you with this topic.

Would it be possible to share a screenshot of the “Edit ticket” screen for that event ?

Typically, this tends to happen when there is a start sale date defined.
The tickets will simply not display until that start sale date is reached.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Ruud,

I am super stoked that worked for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Bonsoir Thierry,

Une simple note pour vous aviser que nous venons de publier une mise à jour de tous nos plugins, incluant un correctif pour la fenêtre “Envoyer par courriel” sur appareils mobiles.

Comme cela règle tous les bogues associés à cet échange, je vais donc fermer ce billet.

Bien entendu, vous serez toujours le bienvenu dans nos forums.

Cordialement,
Geoff B.

[Geoff B.]

Good afternoon Hans-Gerd,

Stay tuned, it is now imminent 🙂

Cheers,
Geoff B.

[Geoff B.]

Good afternoon Michele and welcome to the Events Calendar forum!

 

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Best regards,

Geoff B.

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