Customers did't receive email notification after ticket purchase

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  • This topic has 5 replies, 2 voices, and was last updated 9 years ago by Smart.
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  • May 3, 2017 at 3:35 pm #1278299
    Smart
    Participant

    Hello,

    My customers didn’t receive email notification after ticket purchase and i also tried to send the ticket manually, yet, they didn’t receive it. They even checked their spam, no email. I expected that after ticket purchase, there should be email for receipt of payment and another email sending the tickets to customers. Please, this need to be sorted as quickly as possible.

    Thanks

    May 3, 2017 at 10:23 pm #1278390
    Smart
    Participant

    This reply is private.

    May 4, 2017 at 4:31 pm #1278894
    Geoff B.
    Member

    This reply is private.

    May 10, 2017 at 2:30 am #1281510
    Smart
    Participant

    Thank you Geoff, the issue has been resolved.

    May 10, 2017 at 9:15 am #1281696
    Geoff B.
    Member

    Good afternoon Smart,

    I am super stoked that you managed to fix the issue.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

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