[Geoff B.]

Good afternoon Carole and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error messages you have been getting.
I would love to help you with this topic.

If you have not already done so, I would highly recommend reading and following this article’s instructions: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

One of the things you should know is that Event Tickets Plus does not replace Event Tickets, it extends it.

In other words, you need both plugins in place. Event Tickets can be installed using WordPress.org, but Event Tickets Plus needs to be manually installed (as the article explains).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Brian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, what you are describing is normal behaviour.

To customize the widget’s content, you need to do so under Appearance > Widgets

If, on the other hand you want to customize the look of things, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Peter and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent to your customers.
I would love to help you with this topic.

The WooCommerce email settings are not used as part of our plugins.
You can decide when the tickets are sent based on your settings under Events -> Settings -> Tickets (at the very bottom of the page).

If the tickets are still not sending, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether. This usually solves any ticket sending issue you might have.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Mary and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest solution to your need is to change that by editing the tickets in WooCommerce directly (after they have been created).

You could also add a snippet in the functions.php file of your theme. That snippet would automatically assign the correct tax rate to your tickets after you save them.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, here is a snippet to draw inspiration from. It is meant to change the catalog visibility of tickets, but should get you started: https://gist.github.com/GeoffEW/dc504166ac629c226fa9b1f8988bf082

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Bobby and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the image size changing on you.
I would love to help you with this topic.

What is going on is that, by default, the Events Calendar will reuse whatever setting you have for your Medium images under your wp-admin settings. In your case, that appears to be 300 x 300.

So, this leaves you with a couple of options:

1. Change the medium setting in wp-admin and regenerate the thumbnails (there are plugins for that)
2. Do a template customization to change the fact that the Events Calendar uses the medium setting (perhaps you should use full instead).

   You might want to read our Themer’s guide to get a sense of how that works.

   The file to modify is located at /wp-content/plugins/the-events-calendar/src/views/list/content.php around line 78

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Joseph and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered with the license key server.
I would love to help you with this topic.

The good news are that these glitches are usually temporary.
Whenever that happens, things go back to normal within a couple of hours.

The other good news is that this message does not prevent you from operating our plugins successfully. The only downside to this message is that, while it is up, you cannot upgrade our plugins “automatically”.

Let me know if the message persists in spite of time having passed.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Sharon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been faced with while trying to enter your license key. I would love to help you with this topic.

There are 2 things I would recommend after a database backup:

1. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that changes anything
2. Deactivate and delete the Events Calendar completely. Then, deactivate your license.

   Once that is done, download a brand new copy of the Events Calendar and install it from scratch.

   Reapply your license key.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Robert,

Thank you for writing back.

I am sorry to hear that.

As you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

But, my offer to take a look at your work still stands.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Mark,

As promised, I ran this past our code ninjas and there does indeed seem to be an issue.
More specifically, it looks like there is a faulty interaction with WPML’s built-in caching system in the case of domain-based language switching.

We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.

Alas, I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

Best regards,
Geoff B.

[Geoff B.]

Good evening Paul and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You bring up a very interesting point about the usability of search specifically on the month view.
I will make sure I bring this topic up during our next team meeting.

Thank you for that.

So, what are my alternatives? Can I hide/remove the search box altogether? I could settle for that.

Absolutely!

You can do that in one of 2 ways:

1. Using CSS on the specific views you want to remove it from.Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

   .tribe-bar-search-filter {display: none !important}

2. You can remove it using custom view templates. In fact, that could allow you to integrate your own search box functionality should you want to.

   You might want to read our Themer’s guide to get a sense of how that works.

The second approach is a bit more involved, but is totally accessible to most people (even non-programmers).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dawid and welcome back!

Thank you for reaching out to us again with a more detailed explanation of what you need.
I would love to help you with this topic.

Overall, most of what you are describing is possible with the combination of the Events Calendar, Event Tickets and Event Tickets Plus.

The only thing that is not (if I understand your need correctly) is

For each package I want the customer to be able to view available dates and pick a date they wish for their trip. ( So I need to have the ability of setting when the event/package starts and when the event/package ends.)

More specifically, the issue is that our products allow you to “book” pre-established “packages” for pre-established dates.

In other word, it is not possible (at least for now) to book resources for a dynamic user-generated date range.

This is mostly due to the fact that we offer an event-based approach to things as opposed to a full-fledged dynamic resource-booking system.

If, on the other hand, you do not mind selling fixed date packages, than our products should meet all of your needs.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Bronze,

Thank you for writing back and kudos for using the customizer!

You are absolutely right.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening and thank you for writing back,

I am glad to see you are making progress. Kudos!

To answer your question, the way this works, is that you only need to upload specifically the files you modify to your tribe-events folder.

In other words, our plugin will “know” to use our its regular plugin files, but give priority to exactly the customizations you made.

This means that your first task is to identify which file contains the section(s) you want to edit.
As you have figured out, each view is made up of several actual php files.

Have a good weekend,

Geoff B.

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