Plugin problem with event tickets plus

[Carole Bernhard]

I am trying to plugin event tickets plus and it is telling me that I cannot. I didn’t have any problems with the free event tickets–I’ve downloaded the file, but the wordpress plugin won’t recognize that it is available.

here is the error message

An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

Thanks, Carole

[Geoff B.]

Good afternoon Carole and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error messages you have been getting.
I would love to help you with this topic.

If you have not already done so, I would highly recommend reading and following this article’s instructions: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

One of the things you should know is that Event Tickets Plus does not replace Event Tickets, it extends it.

In other words, you need both plugins in place. Event Tickets can be installed using WordPress.org, but Event Tickets Plus needs to be manually installed (as the article explains).

Let me know how that goes.

Best regards,
Geoff B.

[Carole Bernhard]

Hi, your link helped sort of, it turns out my issue was that every time I downloaded the file, my computer unzipped it automatically. I had to re-zip everything in order to upload it manually. Thanks!

[Geoff B.]

Good evening Carole,

Thank you for writing back.
I am super stoked that you were able to figure things out.

Kudos! And thank you for sharing your solution.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

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