[Cliff]

Hi Greig.

Since it looks like you know how to code, I’ll provide a more technical answer:

https://github.com/moderntribe/the-events-calendar/blob/4.2.7/src/views/month/mobile.php#L5 states:

Please see single-event.php in this directory for detailed instructions on how to use and modify these templates.

And here’s a link to all that documentation (pretty much that entire file): https://github.com/moderntribe/the-events-calendar/blob/4.2.7/src/views/month/single-event.php#L30-L192

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Pau.

Thanks for the screenshot; it really helps to understand what you’re asking about.

To answer your question, yes, you can override the templating for our plugin, but it requires some light coding.

You should refer to our Themer’s Guide to learn how to do so.

I believe you’re wanting to copy /wp-content/plugins/the-events-calendar/src/views/modules/meta.php to /wp-content/themes/YOUR-CHILD-THEME/tribe-events/modules/meta.php and then edit it there (do not edit the one in the plugin folder).

As far as answering your specific request about 2 columns and certain info on left and right, that is what you or your developer would need to customize into your child theme’s meta.php file (and possibly additional files depending on what you actually want).

I hope this gets you going toward your desired customization.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi Denon.

Thanks for your detailed question.

I looked into the code and Line 1648 of Community Events version 4.2.5 is where the plugin’s login form code is. It just uses wp_login_form() and doesn’t have a setting for using your own login page.

And the “Register” link uses wp_register(), which does have the register filter available to it to customize where that link goes.

I hope this helps.

[Cliff]

Hi Drew.

Thanks for the specifics here.

I see from your system information report that you’re using PRO version 4.2.6 (the latest), but then you said you upgraded to 4.2.2.1 (from July). If you’re not on 4.2.6, please let me know.

As for the runaway recurring events issue, we now have this plugin available: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview) to make it easy to determine if you have any leftovers from that bug (sorry again about that).

Regarding performance, we’ve seen sites with more than double this number of events work fine and sites with many fewer events struggle significantly. It is on our to-do list to see where we can make our plugins more performant, but I’m uncertain if this specific query is on our developers’ radar.

Could you please send me a screenshot of the Debug Bar output for this specific issue?

Thanks.

[Cliff]

Hi Lindy. Yes:

I logged this as a bug and marked this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released.

Also:

I cannot guarantee when it will be fixed…

I cannot speculate as to when it might be fixed, but it will at least be “weeks”.

The best I can do is give you a bit more insight into our Release Schedule. Since different fixes get assigned pretty far in advance, the turnaround time is almost never “days”.

I know this isn’t great news for you, but I want to set realistic expectations.

Thanks for your patience and understanding.

[Cliff]

Thanks for the extra info.

Creating the events via The Events Calendar free/core plugin on your main site and copying them to your other sites wouldn’t involve any paid add-on.

However, creating tickets via Eventbrite — and displaying them on this event in your WordPress site via our Eventbrite Tickets add-on — would require a license for support and updates on all sites of your multisite setup.

Technically, the code is the same regardless of license-level. It’s just that if you have the Personal license for 1 site, we would only provide support for the 1 site that license is registered at. And if you want the Business license for 3 sites, we’d only provide support for the 3 sites that license is registered at. And if you have a multisite-specific support question, we’d look to see if you have a Multisite license.

However, our plugin doesn’t have “copy from site A to site B” functionality, whether on multisite or not. I have heard of this Duplicate TEC Event plugin before, though (third-party, not guaranteed or supported by us).

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi, Bernard. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

FYI: Your Eventbrite event needs to be Published as Public for its tickets to show up through our plugin.

[Cliff]

Hi Piers. Thanks for your interest in our plugin suite.

Could you please detail:

• what is the data entry “source” of all the events on your site (a single site on your network, Eventbrite, an offsite iCal feed)?
• what site(s) on your network would you want to use the paid add-on(s)?

I may be able to better advise you once I get this understanding. Feel free to include a practical example.

Thanks.

[Cliff]

Hi James.

We have this reference, but, yes, I believe you’re correct in your findings for this specific setup.

Our ET+ plugin does the “send this item to cart” action, but it does not integrate with WooCommerce in the way that’d be ideal for your use case (upsells, add-ons, etc).

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi David.

Sorry you’re experiencing this. It’s not something I’m aware of.

I’d suggest following our recommended troubleshooting steps:

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If you can identify how we might be able to reproduce it, please let me know.

Let us know what you find out.

Thanks.

[Cliff]

Hi Ron.

Sorry you’re having trouble with your license.

You can manage your licenses at https://theeventscalendar.com/license-keys/

You can unassign it so it becomes available again.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

You can create your own custom menu of Event Categories, like this.

You could then use a Menu widget along with this Event Calendar Widget Areas plugin.

[Cliff]

Jason, unfortunately the development team has had to postpone this fix due to O365’s calendars not operating like other calendars–each event does not keep its unique ID, which is how our plugin currently keeps track of whether or not something is a duplicate (and therefore knows not to re-import it).

FYI: We typically do not provide such specific updates, but I wanted to come back here to make sure your expectations are up-to-date.

[Cliff]

Hi, Drew. Sorry you’re experiencing this.

It looks like you are on the latest versions of our plugins and WordPress core, which is great. I also see you have a lot of active plugins.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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