[Cliff]

Hi, Albena. Sorry you’re experiencing this.

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

• tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)
• Count number of recurrences in database
• Delete all recurrences of an event via SQL (make a database backup first)

Please let me know how it goes for you.

[Cliff]

Hi, Mike. Sorry you’re experiencing this.

I couldn’t replicate it on my local testing site or at our demo site: http://wpshindig.com/events/category/tech-meetups/list/

I see you have our plugins and All-in-One Event Calendar plugin active. I’d suggest deactivating that plugin and re-saving Permalinks.

If that doesn’t work, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

Jack, thanks for your candid feedback. I’ve passed it along to our development team. Turns out we already had an internally-logged discussion/feature request about this.

Other than that, I can’t offer much more assistance or advice.

Thanks for sticking with us as we continue trying to make things better over time.

[Cliff]

Hi Shannon. Sorry you’re experiencing this.

It sounds like you might require a more powerful server. Or, often times web hosts will allow you to increase the memory limit on your current server.

Here are some helpful links regarding this:

• Here’s is how to upgrade WordPress’ memory limit, right from the WP Codex.
• Here is the PHP reference for modifying your php.ini memory limit. Sometimes this is necessary as well. Not all hosting plans allow you to edit the php.ini file, so you would need to consult with your provider on how to do it and if you need to switch plans. You might even ask them what the maximum allowed memory is for the current plan, and make sure you are already there.

Keep in mind that WordPress is a powerful application, and our Calendar only adds to that power. Often times the cheapest hosts out there simply will not accommodate these, especially once you start having a lot of posts or events.

[Cliff]

Hi Peter.

Please try out this code snippet:

https://gist.github.com/cliffordp/3584b8aee70cde484700

and let me know how it works for you. 🙂

[Cliff]

Excellent. Have a great week!

[Cliff]

This reply is private.

[Cliff]

Jason, you can reference our Release Schedule for more information about timing and scheduling for things in general.

This specific issue is to be fixed soon (i.e. it’s not put on the back burner) but I don’t have any specific time estimate for you. I do apologize about this unfortunate bug still affecting you.

[Cliff]

Hi. Sorry you’ve been waiting so long, but this feature (that’s coming back) is scheduled for an upcoming release. I’d guess 2-3 weeks but cannot guarantee any timeline.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once it has been released.

We appreciate your understanding and patience.

[Cliff]

Hi Sara.

I visited http://www.oplhmb.com/events/ on my Retina-display desktop computer and each image in Photo View looks great: https://cl.ly/273a3c0y3N1U

Did you still need assistance with this issue?

[Cliff]

Hi, Nicholas. Sorry you’re experiencing this.

I’m guessing you got a bad copy/version of our plugin. Could you please delete it and reinstall it from WordPress.org?

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

Thanks.

[Cliff]

Hi Denise.

If you navigate to each Event Category view, such as http://wpshindig.com/events/category/learning/list/ from our demo site, you can use the “Export Events” link in the bottom-right corner.

This functionality is available in the free/core The Events Calendar. The Filter Bar add-on is not required for it, but it can help people navigate to each Event Category.

Does this answer your question?

[Cliff]

Hi Ariela.

Unfortunately, this issue has cropped up for several users.

I see you have your WordPress Timezone set to America/New_York (a location-based timezone instead of a manual UTC offset), which is the correct setting for DST to be handled properly.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi Benjamin.

Thanks for your question.

I believe the code that sets the Tribe Bar’s search parameters is here: https://github.com/moderntribe/the-events-calendar/blob/4.2.7/src/Tribe/Main.php#L4147-L4184

You could probably use the tribe-events-bar-date-search-default-value filter to something like “today minus 30 days” or whatever you want there.

Please let me know if you have follow-up questions on this topic.

[Author]

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