[Cliff]

Thanks for clarifying.

I discussed your request with a couple developers on the team and they agreed with what I was trying to communicate initially.

Since ET+ doesn’t have its own payment gateway or PayPal integration, we don’t have a way to send Event A’s payment to a PayPal address separate from Event B’s payment. However, Community Tickets does have this functionality by leveraging PayPal’s split payments. Read specifics at https://theeventscalendar.com/knowledgebase/tracking-sales-getting-paid/

If you want a non-coding way to pull this off, I’d suggest the following:

• implement Community Tickets’ split payments
• create a WordPress user account for each person who needs to get paid from an event (all the money from that event goes to this one person)
• if you’re entering the events for them, then, as an administrator, use a plugin like User Switching (third-party, not guaranteed or supported by us) to login as them (without having to know their password) and submit the event for them at your-site/events/community/add/ and they could even login to your-site/events/community/list/ to see all their own events
• FYI: events submitted via the Community Events form are really just regular events, as if submitted via wp-admin, but they have that user as the WordPress “Author” of the event.

And here’s some more helpful information regarding split payments setup: https://theeventscalendar.com/support/forums/topic/help-setting-up-paypal-api-for-split-payments-in-community-tickets/#post-1068501

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Thank you for confirming.

I checked with one of our developers and they asked if you could try out this code snippet:

function reduce_countdown_widget_limit() { return 40; }
add_filter( 'tribe_events_pro_countdown_widget_limit', 'reduce_countdown_widget_limit' );

You could simply add it to the end of your active theme’s / active child theme’s functions.php file to test it out.

Let me know how it goes for you.

[Cliff]

If adding that code snippet to your active theme’s functions.php file, make sure to remove the snippet’s initial <?php line. It’s required for gists to enable syntax highlighting (the different colors).

And, although JavaScript might not have been this person’s issue, it does sound like one of the issues previously mentioned by Geoff so at least it sounds like it is one of the known issues.

I’d suggest implementing the <noscript> snippet and see if that protects against some of the potential in this happening, especially for a regular checkout (no long delay like this user).

[Cliff]

Thanks for clarifying.

Yes, this is coming from http://www.kinderagenda.ch/veranstaltungskalender/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full-mobile.min.css?ver=4.3.5 for media=”only screen and (max-width: 768px)”

You could add this CSS to undo that hiding:

body.post-type-archive-tribe_events .tribe-events-list .tribe-events-event-cost {
display: block;
}

Please let me know how this goes for you.

[Cliff]

Excellent! Thanks for letting me know 🙂

[Cliff]

This reply is private.

[Cliff]

I had one of our developers take a look at all our messages and here’s what we’re thinking:

It seems the source of the error is Tribe__Events__Pro__Recurrence__Meta::save_pending_events(), but it seems odd this would ever be called in a front-end context so maybe it’s something with your customized templating.

Looking at your template changes, it might be this part:

<?php do_action( 'tribe_events_single_event_before_the_meta' ) ?>
<?php echo tribe_get_template_part( 'modules/meta' ); ?>
<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>

If you comment those lines out or remove them entirely, does the error go away?

[Cliff]

Thanks for clarifying.

We have this existing “wizardry-type” snippet to rename “RSVP” and something similar could probably be done for WooCommerce:

https://gist.github.com/cliffordp/aaace2e7dfe4b8a5fbf2dc5429999021

However, I believe renaming tickets (RSVP, WooCommerce, etc) is a coming development — or at least a less complex snippet will be able to accomplish it.

So, specific to what you’re wanting, are you referring to hiding “RSVP” tickets in the back-end wp-admin event editing screen or something on the front-end?

[Cliff]

Hi, Anna-Mariya. Sorry you’re experiencing this.

This sounds like a past issue that required The Events Calendar be installed, which has since been fixed.

I looked at Line 49 of that file and it doesn’t match the version you’re using so I’m hopeful updating to the latest versions will resolve this for you.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

 

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry you’re experiencing this.

If it’s not happening consistently for all users, one idea I’d guess could happen is that the user puts their cursor in the ticket quantity box and scrolls. In some browsers, this could drastically change the ticket quantity (e.g. 1 to 12) without them possibly noticing.

You might want to try one or more of these snippets…

Default the quantity to 1 instead of zero:

https://gist.github.com/cliffordp/5b57df71be8b52f595817ddbf81acdab

Same as above but make the quantity field readonly (not editable by the end user):

https://gist.github.com/cliffordp/80b33455779b74ec49f6ea3033cb47bf

Please let me know how this goes for you.

[Cliff]

Hi. I visited that link and it displayed the Community Events form, as expected.

Are you still experiencing the issue?

[Cliff]

Hi, Muriel / Conny.

I tested all browser widths for my local testing site and also for your site and didn’t experience what you described. Here’s a video of my testing: https://cl.ly/1I1y3u1e2T0s

Please provide additional details to attempt to replicate this issue (such as a specific device or screen width), or please let me know that your issue is resolved.

Thank you.

[Cliff]

Hi, Anne Marie.

I don’t show Event Dates being a currently-known issue with our CSV Importer, so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If the issue is persisting, please provide me the CSV file you’re importing.

Thanks.

[Cliff]

Hi, Gwyneth.

I visited your link and it all looks good.

I also see you’re running The Events Calendar 4.4.0.1, which is the current version (updated today).

On my local testing site, I updated to 4.4.0.1 and the gray meta box on the single event page issue is resolved now.

Maybe your site’s or browser’s cache wasn’t cleared when you visited just after updating?

Would you say you’re still experiencing the problem?

[Cliff]

Hi, Lori / Beth.

Thanks for your detailed question.

We do not provide support for non-default WordPress themes (like Twenty Seventeen), per our Scope of Support / Terms.

Because your theme customizes the display of our plugin’s data — does not use our display/template files — your theme author is where you should seek support for this question.

 

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

FYI: for #1, that “scroll” effect is called “parallax”, which might help when discussing this with your theme’s support.

Thank you for your understanding. Please let me know if you have any follow-up questions on this topic.

[Author]

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