[Cliff]

Gene, sorry you’re experiencing this high-priority known bug (which is specific to Month View, not List View).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Jonathan, that’s a great question.

I didn’t find a KB article to point you to so I suggested to management that we make one and I created this short video for you to get an idea how it works: https://cl.ly/1K2V133x0G3S

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Fraser, do you want events to have no venue or do you want all events to be at a specific/default venue?

[Cliff]

Great find again, @Mathew.

I’d guess these two issues are from code in /wp-content/plugins/essential-grid/includes/item-skin.class.php because I found do_shortcode and $text used there, plus its filename.

Whether or not you find a fix for either of these issues, I’d suggest reporting it to ThemePunch because their email has been down for a couple of days, which was my only direct communication with them. I do not have a support account with them via CodeCanyon.

Again, thanks so much for helping us out!

[Cliff]

This reply is private.

[Cliff]

This reply is private.

[Cliff]

@Damien, @Mathew shared with me that there needs to be a space before the closing bracket of a shortcode.

The steps I outlined in my previous reply are correct except that the text would be like this:

Event Time: [tribe_formatted_event_date id=%post_id% format="F j, Y g:ia" ] - [tribe_formatted_event_date id=%post_id% format="g:ia T" start_end="end" ]

I’m trying to contact them to find out if they consider this to be a bug (like I think the three of us do).

Please let me know how this extra space goes for you…

[Cliff]

Thanks for your understanding.

Here are a few functions that may be helpful to you:

• tribe_events_has_tickets
• tribe_events_count_available_tickets
• tribe_events_has_unlimited_stock_tickets
• tribe_events_has_soldout
• tribe_events_partially_soldout

Please review the code for each at https://github.com/moderntribe/event-tickets/blob/4.4.1/src/template-tags/tickets.php and let me know if you have any follow-up questions.

[Cliff]

I visited your link and it results in this for me: https://cl.ly/2Z3H3d161E2L

Is that the correct link?

Could you also hover over the red exclamation point(s) to share the message(s) there.

[Cliff]

Becky, did you mean to share a screenshot and/or a link?

I cannot assist further without one or both of those things.

[Cliff]

Thanks for sharing that.

I see this console error at your site: https://cl.ly/1z2M3z0r101T
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

I’d guess you generated a Google Maps API key properly but then deleted it (or the project it’s a part of).

Please generate a new one, use that in your The Events Calendar settings, and let me know how it goes for you.

[Cliff]

Ryan, thanks so much for sharing your integration with https://woocommerce.com/products/woocommerce-zapier/!

[Cliff]

Heather, this is in the custom development territory, for which we do not provide support, per our Scope of Support / Terms.

However, if you give me a link to one of your events where this should be working, I can take a look and see if I can help further.

[Cliff]

I understand you do not wish to switch themes even for testing purposes.

It’s best practice to have a staging/development site to test things like this. You should ask your web host if this is available to you.

Regardless, there are other things that may be at play here.

Here are the default troubleshooting steps, which you may choose which ones to try in order to possibly find the conflict without switching your theme/plugins (but it may not be productive):

1)

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

2)

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

3)

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

4)

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I noticed your quantity selectors only allow quantities of zero or one (short video).

I also noticed a console error at your site whenever the quantity is changed: https://cl.ly/3c1T1n3P0b0I
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please tell me how you have these tickets setup (e.g. screenshot editing one of the tickets on this event’s wp-admin edit screen).

Also, your request seems to be different from others’ because you are not using Attendee Meta Information fields.

I’ll see if we can put together something for you and reply back here when I know for sure.

 

[Author]

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