Attendee information fields not showing up

[Dylan]

Hello,

I have set up an additional attendee information field for an event ticket, and the field is not showing up on the front-end. After reading several support threads about this and going through all recommended troubleshoot steps, I have determined that the field shows up on the TwentySeventeen theme when I select a ticket quantity, but it does not show in my site’s theme (neither the parent nor child theme). When I select a ticket quantity in my theme, the “display:none” inline style for the custom field remains intact when a quantity is set.

I believe this is happening because my theme uses a different style of quantity selectors than the standard WP up and down arrow selectors. See the screenshots below. You can see the event page here.

Any recommendations on how to get around this? Is there a way to permanently display the extra fields, so they are not dependent on the quantity selector?

Thanks for help!

[Cliff]

Hi, Heather.

You may be correct, but I’d guess it’s something related to JavaScript because the script is what changes .tribe-event-tickets-plus-meta from display: none; to display: table-row;

You could reference this line of jQuery/JavaScript as a possible fix for your situation.

Please let me know how this goes for you.

[Dylan]

Hi Cliff, thanks for the response.

I added the full function to my theme. The quantity is now set to 1 by default, but the extra fields still do not show up. It seems the extra fields should always display if the quantity is set to 1, is that correct? Even with the new function, the field row is still set to display: none no matter what quantity is entered.

Any other ideas on how to fix it?

[Cliff]

Heather, this is in the custom development territory, for which we do not provide support, per our Scope of Support / Terms.

However, if you give me a link to one of your events where this should be working, I can take a look and see if I can help further.

[Dylan]

Hi Cliff, here are two events with additional fields:

Event with drop down list
Event with text area

As for custom development, I’m not trying to customize it in any way, I would only like the field to show up as it is supposed to.

Thanks again!

[Cliff]

Heather, I just now visited those 2 links and the first seems to have checkboxes appearing (not radio) and the second appears to have the text area appearing just fine.

Did your issue get resolved or is there still something for me to look at here?

[Dylan]

Hi Cliff, this is really strange. The fields were not there yesterday, but have now magically appeared today without me doing anything. I assume it was a cache issue.

Thanks for your help with it!

[Cliff]

Hey, that’s great news. If it does happen again, feel free to open a new thread and link back to this one.

Have a great rest of your week.

[Author]

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