Moving an attendee

[Jonathan]

Can someone in support please write detailed instructions on how to “move” an attendee from one event to another? It would also help in the thread if you called it “exchanging” a ticket, since that is what most people would search for. I’d like to know what happens to the ticket allocations — are they rebalanced automatically? I’d also like to know if the tickets are re-issued by email, or if the customer simply uses the first tickets they received at the intended event.

Thank you!

[Cliff]

Jonathan, that’s a great question.

I didn’t find a KB article to point you to so I suggested to management that we make one and I created this short video for you to get an idea how it works: https://cl.ly/1K2V133x0G3S

Please let me know if you have any follow-up questions on this topic.

[Jonathan]

Thanks for making the video and I will look for the KB article. I still don’t know what the notification email that you mentioned looks like. Does it provide an updated check-in qr-code? What does the email say exactly?

You’re right, I was looking to change the ticket from one event to another, but the option to move from one ticket type to another within the same event also brings up a lot of questions. What do you do if the price is different? Or or if you want to move from RSVP to paid? Does that create a new cart situation in woo? Just curious on this — hopefully I won’t encounter that situation.

Thanks,

Jonathan

[Cliff]

This file is the template for the Tickets Moved email that gets sent: /wp-content/plugins/event-tickets/src/views/tickets/email-tickets-moved.php

You can look into that file’s contents or just demo it yourself to see how it looks coming from your site to your own personal/testing email.

Regarding moving tickets to a different price ticket, it’s just moved to that ticket. If you moved them from a $20 ticket to a $50 ticket, they won’t see a bill for $30. If from $15 to $10, they won’t get a $5 refund automatically.

Stock/quantity available is a manual adjustment process, as I believe it showed in the video.

If you do come across some scenarios you think aren’t handled properly and would therefore be considered bugs or feature requests, please do open a new forum thread (assuming you only discover such things in the future).

Please let me know if you have any follow-up questions on this topic.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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