[Cliff]

Thanks for the thorough updates, Kerry.

WordPress can be difficult to master, especially because of so many moving pieces from a variety of plugin and theme authors; there’s no way each can know how to integrate with all the others.

Our recurring event functionality (along with many other upgrades, including Map View) is available only via our Events Calendar PRO add-on. If you’re running PRO alongside Community Events (CE), the CE form will allow users to create recurring events, such as an event that repeats for 2 days from 12pm – 5pm each day, or even different times on different days (video demonstrating this).

Regarding any conflicts with your theme or other plugins (such as your datepicker), we’ll need to have a link to your CE form to investigate further, but please know that, per our Scope of Support / Terms, we do not provide support for third-party themes or plugins. If I’m able to provide a quick fix, I of course will do so for you.

Also, I provided you troubleshooting steps in my first reply, which you should follow to determine exactly what is causing any conflict (styling, throwing PHP errors, or other possibilities). For example, you may go through testing and have it narrowed down to the XYZ Plugin and then I can try to replicate such conflict on my own site and if it is a conflict we may be able to remedy it.

Thanks for your understanding. I’m looking forward to hearing back from you.

[Cliff]

Please specify which browser you’re using and which link(s) you saw the console error(s) at and the gist of the error message. Then I’ll look if I can see it too.

Thanks.

[Cliff]

You’re welcome. Thanks for your understanding and patience.

[Cliff]

Brook’s done some great work here!

Brian, I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I activated Bridge again, then used its automated installer to install and activate Visual Composer, then tried /events/community/add again and it still worked.

I know others use Visual Composer and since I wasn’t able to replicate this issue and we haven’t heard reports from other users about Visual Composer and our latest versions, I’d guess it’s something specific to your site setup or configurations.

I’ve tried to help about as much as we can, since we don’t provide support for third-party plugins and themes, per our Scope of Support / Terms.

But hopefully your theme support makes progress with the errors reported to them, and maybe you can try setting up a test site (different domain or your localhost) and try to troubleshoot things there. If you do come up with a series of steps, I’ll try to replicate the issue myself and help further if I can.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Tammy, thank you for confirming the first of those 5 troubleshooting steps.

Please continue on to step 2, Testing for Conflicts.

Please let me know how this goes for you.

[Cliff]

Mathew, thanks for the offer!

I’ve not used Slider Revolution or Essential Grid before setting out to write this KB article, so please do share (here or in your own new thread if you prefer).

My thoughts on getting a shortcode to work on the skin template is to add a Text Layer to a Drop Zone, set its source to Text/HTML, and enter the shortcode(s) there, such as:

https://cl.ly/121Y3c1A3A3t

Event Time: [tribe_formatted_event_date id=%post_id% format="F j, Y g:ia"] - [tribe_formatted_event_date id=%post_id% format="g:ia T" start_end="end"]

However, it appears shortcodes are not rendered there. It also seems to capitalize the first letter of each word, which feels odd.

Is there a different/better way I should be doing this with the way things are coded now, or maybe adding do_shortcode() somewhere is warranted?

[Cliff]

Hi, Damien.

Thanks for your patience on this topic.

As I stated on Twitter, I’m in the process of writing a guide for Slider Revolution and Essential Grid. Its progress had stalled a bit because we’ve been so busy. I had previously finished the Slider Revolution part of the article and I spent time yesterday and today with Essential Grid.

It seems Essential Grid does not render shortcodes in the way I assumed it would and therefore I couldn’t get it to work. I’ve been in communication with ThemePunch for weeks regarding Slider Revolution and have just now asked them about this regarding Essential Grid.

I’ve got this thread bookmarked to come back to once I hear back from them and things get working (might require them to release an update to their plugin). Until then, please be patient.

Thanks!

[Cliff]

James, my best idea for this–to only ask the Attendee Meta Information once per reservation of a bulk quantity–would be custom coding.

If others are interested in such functionality too, we might be able to author an Extension for this, or add it to the core Event Tickets Plus add-on if not possible via an Extension.

Any Extension of modification to the core plugin code that we would make likely wouldn’t be accomplished soon.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know how this goes for you and share your thoughts. I’m particularly curious to know your thoughts about handling unique QR codes per ticket if such functionality would be implemented. In other words, we could display only the first ticket in the bulk-30 purchase/reservation (grouped by Order ID) but then the “Check-In” button would be hidden per ticket, should you need to use that functionality in addition.

I’m looking forward to hearing back from you.

[Cliff]

I re-watched my testing video and noticed it for a split second. I tested again just now (here’s the new video) to more clearly demonstrate that I was able to replicate the issue!

Sorry for the confusion here. We have the bug report filed internally; a fix is to be determined.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

You don’t have to enable Global Stock. You could just add stock per ticket, like this: https://cl.ly/1R1h1K3c3K07

I hope this clarifies things for you. Please let me know if you have any follow-up questions on this topic.

[Cliff]

This reply is private.

[Cliff]

Hi.

Please reference https://github.com/moderntribe/event-tickets/blob/4.4.1/src/Tribe/RSVP.php#L64-L68 for the meta_key used in the wp_postmeta database table.

Lines 533, 743, and 1102 in that same file use this variable as well.

Hopefully this points you in the right direction.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Sue.

You can see how our cost function gets the max cost from get_formatted_event_cost()

You could then do a Template Override to display the Max Cost instead of how it displays by default.

Or, possibly a simpler solution, you could use the tribe_get_cost filter to to some string replacement/manipulation.

I hope this helps point you in the right direction for what you’re needing.

Please let me know how this goes for you.

[Cliff]

Hi, Tammy. Sorry you’re experiencing this. You’re in the right place; it should be there.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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