Community messed everything up

[Kerry]

I was so excited EVENTS. It did everything I wanted and needed and it looked good. It also worked good! So, so happy. Happy enough to get the community addon. Then it all went bad. The two don’t seem to be compatable. It does not work well, I have lost details, the map etc. and I can’t make changes. I would very much like return my permissions for this item. How do I go about this? I got this just two days ago and can provide all documentation needed.

[Cliff]

Hi, Kerry. We’re glad you were excited about our plugin suite. However, of course it’s a bummer things didn’t go smoothly for you.

I have not heard of activating Community Events causing any data loss or other related issues.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Kerry]

Thank you for your reply. I really do like the events calendar. I am very new to word press and don’t understand all the parts involved. When I uploaded Events it was perfect. This was shortly after your immediate last update. WordPress is also up to date with its latest version.

Events has a very nice layout with a map (google maps). It also fit in my page nicely. When I added Community Events:
1) My sidebar went away
2) Google Maps disappeared (yes it was turned on)
3) You can not read date picker (garbled)

Finally, regarding the date. Many people have two day events. These days have start and end times. The way it is set up now there is no way to see when the event closes on the first day. Is there a way to fix this?

Thank you for your time.

[Kerry]

This reply is private.

[Cliff]

Thanks for the thorough updates, Kerry.

WordPress can be difficult to master, especially because of so many moving pieces from a variety of plugin and theme authors; there’s no way each can know how to integrate with all the others.

Our recurring event functionality (along with many other upgrades, including Map View) is available only via our Events Calendar PRO add-on. If you’re running PRO alongside Community Events (CE), the CE form will allow users to create recurring events, such as an event that repeats for 2 days from 12pm – 5pm each day, or even different times on different days (video demonstrating this).

Regarding any conflicts with your theme or other plugins (such as your datepicker), we’ll need to have a link to your CE form to investigate further, but please know that, per our Scope of Support / Terms, we do not provide support for third-party themes or plugins. If I’m able to provide a quick fix, I of course will do so for you.

Also, I provided you troubleshooting steps in my first reply, which you should follow to determine exactly what is causing any conflict (styling, throwing PHP errors, or other possibilities). For example, you may go through testing and have it narrowed down to the XYZ Plugin and then I can try to replicate such conflict on my own site and if it is a conflict we may be able to remedy it.

Thanks for your understanding. I’m looking forward to hearing back from you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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