Where Do I Put The License Key?

[Tammy]

We have pro version of Event Calendar. I just purchased the Event Aggregator and I have a license key for it, but there is no where for me to put the license key. Please see screen shot.
Please advise.

Tammy

[Cliff]

Hi, Tammy. Sorry you’re experiencing this. You’re in the right place; it should be there.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Tammy]

We are using the latest version of Calendar Pro. It looks as though everything is up to date.

[Cliff]

Tammy, thank you for confirming the first of those 5 troubleshooting steps.

Please continue on to step 2, Testing for Conflicts.

Please let me know how this goes for you.

[Tammy]

Hi – we tried EVERYTHING. The additional fields for the Aggregator license never shows up.
Is it because we have the nonprofit version of Pro?
Is it possible for us to get a refund since we have nowhere to put the license key?

Thank you.

[Cliff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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